Pointel DCCM VS StatsGlitch

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

StatsGlitch removes the pain from daily checking of your Google Analytics stats.

Monitor goal conversions, SEO searches, national holidays, and more.

🧔 For Solo Founders/Blog Owners - use a free plan and available presets for setting up the most common traffic alerts.

👩‍💻 For Business - setup a custom or real-time alerts to track your referrals, goal completion, or bounce rate. First, keep an eye on basically everything you can track via Google Analytics. Then, automatically forward alerts to responsible people in your team or even setup a webhook.

👨‍💼 For Agencies - add the most important alerts to your clients once, and forget that pain. Then, you can be sure that StatsGlitch will notify you if something "weird" happens. Next, maintain all clients' alerts under one roof and finally take complete control.

🤖 For Everybody - you can setup a weekly overview report and always stay informed about your most important metrics in a non-intrusive way.