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Pointel DCCM VS ManyChat

Compare Pointel DCCM VS ManyChat and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

ManyChat logo ManyChat

ManyChat lets you create a Facebook Messenger bot for marketing, sales and support.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • ManyChat Landing page
    Landing page //
    2023-09-20

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

ManyChat videos

+ Add

ManyChat Review - Facebook Messenger Bot Marketing For Traffic Generation

More videos:

  • Review - ManyChat Review: How I Built A Messenger List of 59,872 Subscribers
  • Review - Best Facebook Messenger Bot App (ManyChat Review)

Category Popularity

0-100% (relative to Pointel DCCM and ManyChat)

Pointel DCCM

ManyChat

Call Center Software
100 100%
Call Center Software
0% 0
Chatbots
0 0%
Chatbots
100% 100
Communication
100 100%
Communication
0% 0
CRM
0 0%
CRM
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pointel DCCM and ManyChat

Pointel DCCM Reviews

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ManyChat Reviews

Top 7 Chatbot Solutions Ideal for Small Businesses
This versatile program enables small business proprietors to develop chatbots across various messaging platforms such as Instagram, WhatsApp, Messenger, and SMS. With ManyChat, users can construct tailored funnels designed for diverse purposes including offering discounts, facilitating rewards, addressing cart abandonment issues, making announcements, and launching new...
Source: www.chat-data.com
9 Best ManyChat Alternatives & Competitors in 2024
Birdeye provides live chat, social media messaging, surveys, and a help desk ticketing system with a greater scope than ManyChat. What differentiates Birdeye from other ManyChat alternatives is the lead generation and qualification support for sales teams. This messaging platform focuses on customer experiences, providing metrics and other insights for each step of the...
Source: www.tidio.com
10 best Manychat alternatives in 2024 (free & paid)
Whether you find that Manychat lacks features you need, its pricing doesn't suit your needs, or you just don't like its user interface, there are many Manychat alternatives that you can consider.
Source: chatfuel.com
10 Best ManyChat Alternatives for Bot Building in 2024
The reason why many users are looking for ManyChat alternatives is its cons, as, for instance, complex setup. Some users have encountered difficulties when setting up automated flows and crafting communication series in ManyChat. Moreover, the service’s customer support seems to be limited, according to some ManyChat reviews.
Source: sendpulse.com

What are some alternatives?

When comparing Pointel DCCM and ManyChat, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Chatfuel - Chatfuel is the best bot platform for creating an AI chatbot on Facebook.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Landbot - An intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

ChatBot - Easy to use chatbot platform for business

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