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Pointel DCCM VS Chatfuel

Compare Pointel DCCM VS Chatfuel and see what are their differences

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Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams. featured
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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Chatfuel logo Chatfuel

Chatfuel is the best bot platform for creating an AI chatbot on Facebook.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Chatfuel Landing page
    Landing page //
    2023-09-15

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Chatfuel videos

+ Add

Chatfuel vs ManyChat - What's the difference between these 2 bot building platforms?

More videos:

  • Review - Product Hunt Review E15 (Chatfuel, Create, 15Five) by Cleveroad Inc.

Category Popularity

0-100% (relative to Pointel DCCM and Chatfuel)

Pointel DCCM

Chatfuel

Call Center Software
100 100%
Call Center Software
0% 0
Chatbots
0 0%
Chatbots
100% 100
Communication
100 100%
Communication
0% 0
CRM
0 0%
CRM
100% 100

User comments

Share your experience with using Pointel DCCM and Chatfuel. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pointel DCCM and Chatfuel

Pointel DCCM Reviews

We have no reviews of Pointel DCCM yet.
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Chatfuel Reviews

10 best Manychat alternatives in 2024 (free & paid)
Chatfuel is a no-code 'drag-and-drop' AI-powered messaging platform. You can use it to automate marketing sales and support, lead generation, reply to FAQs in comments and direct messages in real time, collect user data, improve ads, create re-engagement campaigns, and more.
Source: chatfuel.com

Social recommendations and mentions

Based on our record, Chatfuel seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pointel DCCM mentions (0)

We have not tracked any mentions of Pointel DCCM yet. Tracking of Pointel DCCM recommendations started around Jun 2021.

Chatfuel mentions (3)

  • How do you auto send DMs to new followers?
    You can use a service like LinkDM or Chatfuel to auto DM anyone that comments on your posts, reels or stories, but you cannot auto DM anyone that follows you. Source: 12 months ago
  • Marketing tips for reels
    You can use an Instagram approved Inbox marketing solution like LinkDM or Chatfuel to automatically DM the shopping link to anyone that comments on the Post, Reel or Story. Source: about 1 year ago
  • I wanna find a chat bot
    A few months ago, I did a lot of research on this subject. I have tried many chatbots. In my opinion, Chatfuel is the best. Source: almost 3 years ago

What are some alternatives?

When comparing Pointel DCCM and Chatfuel, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

ManyChat - ManyChat lets you create a Facebook Messenger bot for marketing, sales and support.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Landbot - An intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

ChatBot - Easy to use chatbot platform for business

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