Pointel DCCM
Genesys Cloud
DialogTech
CallScaler
BIN Codes Generate Credit Card
CallTrackingMetrics
Invoca
Scormify.io
Leon
Aircraft Cost Calculator
AMC Aviation
Awery Aviation ERP
Pentagon 2000SQL
Sheorey ARMS
MINT WebAssistant
EMQIM
Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.
Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.
We are delivering a web-based, flexible solution to support aircraft operators in their day-to-day operations. Sales, Crew, OPS and Maintenance departments can find useful tools in one place.
Pointel DCCM LeonNo features have been listed yet.
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
Aircraft Cost Calculator - Aircraft Cost Calculator is a web-based solution designed to determine the operating costs of aircrafts and helicopters in the database.
DialogTech - DialogTech is an end-to-end call attribution and conversion platform.
AMC Aviation - Airline Maintenance and Engineering
CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!
Awery Aviation ERP - Awery Aviation ERP is a complete integrated web-based flexible and customizable platform developed in close cooperation with aviation professionals.