Pointel DCCM
Genesys Cloud
DialogTech
CallScaler
BIN Codes Generate Credit Card
CallTrackingMetrics
Invoca
Scormify.io
AMC Aviation
Leon
Aircraft Cost Calculator
Awery Aviation ERP
Pentagon 2000SQL
MINT WebAssistant
Sheorey ARMS
EMQIM
Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.
Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.
Pointel DCCM AMC AviationGenesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
Leon - Leon is a scheduling software for aviation that helps to manage day to day aircraft operations with sales, crew, OPS & maintenance features.
DialogTech - DialogTech is an end-to-end call attribution and conversion platform.
Aircraft Cost Calculator - Aircraft Cost Calculator is a web-based solution designed to determine the operating costs of aircrafts and helicopters in the database.
CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!
Awery Aviation ERP - Awery Aviation ERP is a complete integrated web-based flexible and customizable platform developed in close cooperation with aviation professionals.
