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Pointel DCCM VS Aircraft Cost Calculator

Compare Pointel DCCM VS Aircraft Cost Calculator and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Aircraft Cost Calculator logo Aircraft Cost Calculator

Aircraft Cost Calculator is a web-based solution designed to determine the operating costs of aircrafts and helicopters in the database.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Aircraft Cost Calculator Landing page
    Landing page //
    2023-07-26

Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Aircraft Cost Calculator videos

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Aircraft Cost Calculator

Category Popularity

0-100% (relative to Pointel DCCM and Aircraft Cost Calculator)

Pointel DCCM

Aircraft Cost Calculator

Call Center Software
100 100%
Call Center Software
0% 0
Airline Maintenance And Engineering
0 0%
Airline Maintenance And Engineering
100% 100
Communication
100 100%
Communication
0% 0
CRM
0 0%
CRM
100% 100

User comments

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What are some alternatives?

When comparing Pointel DCCM and Aircraft Cost Calculator, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Leon - Leon is a scheduling software for aviation that helps to manage day to day aircraft operations with sales, crew, OPS & maintenance features.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

AMC Aviation - Airline Maintenance and Engineering

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Awery Aviation ERP - Awery Aviation ERP is a complete integrated web-based flexible and customizable platform developed in close cooperation with aviation professionals.

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