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Pointel DCCM VS Hyperspektiv

Compare Pointel DCCM VS Hyperspektiv and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Hyperspektiv logo Hyperspektiv

Psychedelic glitch fx
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Hyperspektiv Landing page
    Landing page //
    2021-07-26

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Hyperspektiv videos

+ Add

Hyperspektiv Photo App Review SEE ALL FILTERS!

More videos:

  • Review - Hyperspektiv Takes iPhone Photos to the Next Level
  • Tutorial - Hyperspektiv Quick Tutorial

Category Popularity

0-100% (relative to Pointel DCCM and Hyperspektiv)

Pointel DCCM

Hyperspektiv

Call Center Software
100 100%
Call Center Software
0% 0
iPhone
0 0%
iPhone
100% 100
Communication
100 100%
Communication
0% 0
Digital Drawing And Painting
0 0%
Digital Drawing And Painting
100% 100

User comments

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What are some alternatives?

When comparing Pointel DCCM and Hyperspektiv, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Trigraphy - Photo editing app that allows you to make mosaic/abstract looking art.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Dreamscope - Make and share 'deep dream' images using dozens of supplied styles or your own.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Photomosh - Turn anything into a vaporwave

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