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Pointel DCCM VS Girafi

Compare Pointel DCCM VS Girafi and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Girafi logo Girafi

Get more from your website visitors. Referrals, feedback, e-mails & more.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Girafi Landing page
    Landing page //
    2021-12-29

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Girafi videos

+ Add

Girafi Referral Program for Ecommerce - Demonstration

Category Popularity

0-100% (relative to Pointel DCCM and Girafi)

Pointel DCCM

Girafi

Call Center Software
100 100%
Call Center Software
0% 0
Referral Marketing
0 0%
Referral Marketing
100% 100
Communication
100 100%
Communication
0% 0
Business Growth Tools
0 0%
Business Growth Tools
100% 100

User comments

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What are some alternatives?

When comparing Pointel DCCM and Girafi, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Viral Loops - Viral Loops is a viral and referral marketing platform to launch ranking competitions, sweepstakes, pre-launch and referral programs.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Referral Candy - Run a fully automated, customizable and easy to integrate referral program for ecommerce.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

InviteBox - Acquire new customers with a social referral program. InviteBox is a flexible referral marketing solution that brings you new customers at no cost.

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