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Pointel DCCM VS Genesys PureConnect

Compare Pointel DCCM VS Genesys PureConnect and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25

Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Genesys PureConnect videos

No Genesys PureConnect videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Pointel DCCM and Genesys PureConnect)

Pointel DCCM

Genesys PureConnect

Call Center Software
12 12%
Call Center Software
88% 88
Communication
2 2%
Communication
98% 98
Customer Support
0 0%
Customer Support
100% 100
Genesys Cloud
100 100%
Genesys Cloud
0% 0

User comments

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What are some alternatives?

When comparing Pointel DCCM and Genesys PureConnect, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

BIN Codes Generate Credit Card - BIN Codes Generate Credit Card is an online dummy credit card details generator based on a Luhn algorithm mathematical formula.

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