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Pointel DCCM VS FMEdda

Compare Pointel DCCM VS FMEdda and see what are their differences

RealityMAX
RealityMAX is the most powerful free 3D design collaboration platform, 100% online. Cooperate remotely with your colleagues on 3D projects and easily share your work with clients. Create Web3D and AR experiences in a snap, without a line of code. featured
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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

FMEdda logo FMEdda

Foto-Mosaik-Edda is software which allows you to a photo mosaic picture, which is made up of tiny...
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • FMEdda Landing page
    Landing page //
    2021-07-29

Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

FMEdda videos

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Category Popularity

0-100% (relative to Pointel DCCM and FMEdda)

Pointel DCCM

FMEdda

Call Center Software
100 100%
Call Center Software
0% 0
Digital Drawing And Painting
0 0%
Digital Drawing And Painting
100% 100
Communication
100 100%
Communication
0% 0
Graphic Design Software
0 0%
Graphic Design Software
100% 100

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What are some alternatives?

When comparing Pointel DCCM and FMEdda, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

AndreaMosaic - With AndreaMosaic you can create your own photographic mosaics made with your own pictures.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Percolator - Percolator: the always fun, supremely unique photo app that is sure to surprise you! FEATURES:

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Mosaic Creator - Mosaic Creator is professional mosaic tool. You can create your own picture mosaic.

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