PlayVox
Scorebuddy
ActivTrak
Five9
Calabrio ONE
Stella Connect
Observe.AI
Genesys
Loop Communications
GoTo Connect
BVoIP
Fonality
OnSIP
Dialpad
Windstream Holdings
Vonage
Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?
Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.
Centralize, filter, and prioritize all your interactions to identify where the real problems are.
PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.
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Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
GoTo Connect - Jive PBX is a communication solution that offers remote communication services to companies such as video conferencing, text, and chat services.
ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.
BVoIP - BVoIP allows to easily add Cloud & On-Premise VoIP PBX to the product offering without having to re-invent the wheel or add another layer to the daily operations..
Five9 - Five9 provides cloud-based call center software for sales, marketing and support.
Fonality - Fonality is a leading business communications software that adapts to your changing needs.