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GoTo Connect VS PlayVox

Compare GoTo Connect VS PlayVox and see what are their differences

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GoTo Connect logo GoTo Connect

Jive PBX is a communication solution that offers remote communication services to companies such as video conferencing, text, and chat services.

PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
  • GoTo Connect Landing page
    Landing page //
    2023-02-01
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

GoTo Connect features and specs

  • Comprehensive Integration
    GoTo Connect integrates seamlessly with other GoTo products as well as third-party applications, allowing for a unified communication experience.
  • User-Friendly Interface
    It has an intuitive and easy-to-use interface, which reduces the training time necessary for employees to get up to speed.
  • Reliability
    The platform is known for its high reliability and uptime, ensuring consistent communication channels for businesses.
  • Scalability
    GoTo Connect offers scalable solutions that can grow with your business, accommodating additional users and features as needed.
  • Cost-Effective
    Offers various pricing plans that are competitive and can be tailored to fit specific business needs, providing good value for money.
  • Security Features
    Incorporates robust security measures, including encryption and compliance with industry standards, to protect sensitive communications.

Possible disadvantages of GoTo Connect

  • Initial Setup Complexity
    Setting up the system, especially for larger organizations, can be complex and time-consuming.
  • Limited Customer Support
    Some users have reported that customer support can be slow to respond and not always helpful in resolving issues.
  • Feature Limitations on Lower Tiers
    Certain advanced features and integrations are only available on higher-tier plans, limiting functionality for smaller or more budget-conscious businesses.
  • Occasional Performance Issues
    Some users have experienced occasional lag or connectivity issues, particularly during peak usage times.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, more advanced features can have a steep learning curve requiring additional training.

PlayVox features and specs

  • User-Friendly Interface
    PlayVox offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical abilities. This helps reduce the learning curve and increases productivity.
  • Comprehensive Performance Metrics
    The software provides in-depth analytics and reporting features, allowing managers to monitor and evaluate employee performance effectively. These metrics can be customized to meet the specific needs of the organization.
  • Customizable Quality Assurance
    PlayVox enables the creation of custom quality assurance scorecards, which can be tailored to the specific goals and standards of the business. This ensures that evaluations are aligned with organizational objectives.
  • Gamification Features
    The platform incorporates gamification elements, like leaderboards and badges, to motivate employees and foster a competitive yet fun work environment.
  • Integrated Learning Management System
    PlayVox includes built-in training modules and learning management features, which facilitate continuous employee development and ensure that staff are up-to-date with the latest practices and policies.
  • Robust Customer Support
    The company offers extensive customer support options, including live chat, email, and comprehensive online resources, ensuring users can get the help they need when they encounter issues.

Possible disadvantages of PlayVox

  • Cost
    PlayVox can be relatively expensive compared to other solutions on the market, particularly for small businesses or startups with limited budgets.
  • Complex Setup
    Initial setup and integration with existing systems can be complex and time-consuming, requiring a certain level of technical expertise and potentially causing delays.
  • Limited Customization for Smaller Teams
    While highly customizable, some features might be too complex or unnecessary for smaller teams or companies, leading to underutilization of the platform's full capabilities.
  • Performance Issues
    Some users have reported occasional performance issues, such as slow loading times and glitches, which can interrupt workflow and affect productivity.
  • Learning Curve for Advanced Features
    Although the basic interface is user-friendly, mastering all of PlayVox's advanced features and customization options may require additional time and training.
  • Data Security Concerns
    While generally secure, the online nature of the platform might raise concerns about data privacy and security, particularly for industries with strict compliance requirements.

Analysis of GoTo Connect

Overall verdict

  • Overall, GoTo Connect is considered a reliable and feature-rich solution for businesses seeking to enhance their communication infrastructure. Its strong reputation, coupled with positive user feedback, suggests that it is a good choice for companies looking to implement a unified communications strategy.

Why this product is good

  • GoTo Connect is a comprehensive VoIP and unified communications platform that provides businesses with a range of features including voice calling, video conferencing, messaging, and collaboration tools. It is known for its ease of use, scalability, and robust customer support. The integration capabilities with other GoTo products, such as GoTo Meeting and GoTo Webinar, enhance its functionality for organizations looking to streamline their communication and collaboration needs. Additionally, it offers customizable packages and pricing plans that can be tailored to meet the specific needs of different-sized businesses.

Recommended for

    GoTo Connect is particularly well-suited for small to medium-sized businesses and growing enterprises that require a scalable and flexible communication solution. It is also ideal for organizations that already use other GoTo products and want a seamless integration experience. Additionally, companies that prioritize ease of use and robust customer support may find GoTo Connect to be an excellent match for their needs.

Analysis of PlayVox

Overall verdict

  • Overall, PlayVox is a solid solution for companies looking to streamline their customer service operations and improve agent performance. However, the suitability may depend on specific organizational needs and integration requirements.

Why this product is good

  • PlayVox is generally considered a good choice for businesses seeking customer service quality assurance and workforce optimization tools. It offers features such as performance management, quality assurance, coaching, and learning management, all designed to improve customer service operations and employee engagement. The platform is user-friendly and integrates well with various CRM systems.

Recommended for

    PlayVox is recommended for medium to large-sized businesses with dedicated customer service teams, those in industries such as retail, technology, and finance, and companies seeking to improve customer experience through enhanced agent performance and engagement.

GoTo Connect videos

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Jive Feature Review

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PlayVox videos

+ Add

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Category Popularity

0-100% (relative to GoTo Connect and PlayVox)

GoTo Connect

PlayVox

Communication
62 62%
Communication
38% 38
VoIP
100 100%
VoIP
0% 0
Work Management
0 0%
Work Management
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0

User comments

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What are some alternatives?

When comparing GoTo Connect and PlayVox, you can also consider the following products

Zoom - Equip your team with tools designed to collaborate, connect, and engage with teammates and customers, no matter where you’re located, all in one platform.

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

WebEx - Cisco WebEx Web Conferencing, Online Meetings, Desktop Sharing, Video Conferencing

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

ClickMeeting - Collaborate with partners and clients using ClickMeeting professional web conferencing software. Try it now, FREE!

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

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