Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?
Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.
Centralize, filter, and prioritize all your interactions to identify where the real problems are.
PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.
Assembly has helped thousands of companies achieve 95% employee engagement. Assembly works great for teams of all sizes and has a free trial option. Assembly offers a variety of useful features and integrates with Slack, MS Team, and popular SSO & HRIS solutions.
Improve employee engagement with CEO & executive updates, employee engagement surveys, employee recognition, employee nominations, employee pulse surveys, employee recognition surveys, weekly check-in templates, weekly template updates, and employee satisfaction surveys.
Improve internal communications with Ask me anything template, general news feed, Get Help template, Group feed, Icebreaker template, Idea Management template, Internal Wiki tool, Knowledge base, Standup meeting, Team retrospective and weekly updates.
Boost team productivity with daily recap template, daily/weekly agenda template, idea management template, meeting notes template, product feedback template, wins list, and a lightweight sales CRM template.
Simplify HR & Recruiting with templates such as employee benefits survey, contractor time tracking, employee exit interview survey, employee satisfaction survey, eNPS score, internal referral program, interview questions template and new hire survey.
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I use to do my one on ones manually and had a slew of questions I'd run through. Now I have my reports answer the questions and leave a response of the most important things we can discuss when in our one on one.
Now I have a historical record of everything that is important, we spend time talking about what is most important for them that week, and we save nearly 30-45min per one on one.
Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
Bonusly - Recognition and rewards that make work fun
ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.
Labourly - Your all-in-one HR solution to manage and hire work-ready candidates.
Five9 - Five9 provides cloud-based call center software for sales, marketing and support.
Kudos - Kudos is the simple and easy to use employee recognition software that enhances employee engagement and team communication.