Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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PlayVox
Scorebuddy
ActivTrak
Five9
Calabrio ONE
Stella Connect
Observe.AI
Genesys
Agency Master
IVANS Translations
QLAdmin
FirstGen
INSIS
BriteCore
Survey2Connect
CyberLife
Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?
Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.
Centralize, filter, and prioritize all your interactions to identify where the real problems are.
PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.
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Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
IVANS Translations - Outsource insurance data translation. ACORD AL3 and XML translation services for personal, commercial, workers’ compensation and specialty/program lines of business.
ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.
QLAdmin - QLAdmin Solutions for traditional and interest sensitive life, health, and annuity policy administration, including Medicare Supplement claims auto-adjudication.
Five9 - Five9 provides cloud-based call center software for sales, marketing and support.
FirstGen - Insurance Policy Administration Systems