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PlaybookUX VS Delighted

Compare PlaybookUX VS Delighted and see what are their differences

LiveSession
LiveSession helps you analyze users’ behavior, improve UX, find JS bugs, and increase conversion rates using session replays, and event-based product analytics. featured
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PlaybookUX logo PlaybookUX

PlaybookUX is an affordable user testing and interview software that recruits the right participants, schedules, transcribes and analyzes your research.

Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers
  • PlaybookUX Landing page
    Landing page //
    2023-02-28

PlaybookUX is a powerful user testing tool to get video based feedback from your target demographic on websites, prototypes, concepts and more. Gain access to participants from over 50 countries. PlaybookUX supports both moderated and unmoderated studies.

  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

PlaybookUX

Website
playbookux.com
Pricing URL
Official PlaybookUX Pricing
$ Details
paid Free Trial $49.0 (per unmoderated participant)
Release Date
2019 June
Edit details

Delighted

Website
delighted.com
Pricing URL
Official Delighted Pricing
$ Details
freemium $224.0 / Monthly (10,000 send limit, 5 projects, 10 users, 35+)
Release Date
2013 February
Edit details

PlaybookUX features and specs

No features have been listed yet.

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk: Yes
  • Prebuilt Reports and Trend Reports: Yes
  • AI Suggested Filters: Yes
  • Customize Branding : Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF: Yes
  • Send Survey from Your Domain : Yes
  • 30+ Languages : Yes
  • Autopilot to Schedule Delivery : Yes
  • Survey Templates : Yes
  • Additional Questions : Yes
  • Testimonials : Yes

PlaybookUX videos

+ Add

Earn Money as a User Experience Tester with PlaybookUX

More videos:

  • Review - Product Review - PlaybookUX
  • Review - User Testing Software | PlaybookUX

Delighted videos

+ Add

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

Category Popularity

0-100% (relative to PlaybookUX and Delighted)

PlaybookUX

Delighted

User Experience
100 100%
User Experience
0% 0
Customer Feedback
0 0%
Customer Feedback
100% 100
Usability Testing
100 100%
Usability Testing
0% 0
Surveys
0 0%
Surveys
100% 100

User comments

Share your experience with using PlaybookUX and Delighted. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare PlaybookUX and Delighted

PlaybookUX Reviews

Best 8 Affordable UserZoom Alternatives in 2023
PlaybookUX is a cloud-based UX research platform designed to help you capture and analyze clients’ interactions with products, websites, and prototypes. This platform makes a great alternative to pricey UserZoom, as they offer a pay-as-you-go option and a free trial.
Source: blog.uxtweak.com
5 Best UXtweak Alternatives
PlaybookUX is a cloud-based user experience (UX) testing solution, which helps businesses of all sizes capture and analyze customer interactions with products, prototypes, and websites. They offer a 7-day-free trial and also pay as you go option.
Source: blog.uxtweak.com

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

Social recommendations and mentions

Based on our record, Delighted seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

PlaybookUX mentions (0)

We have not tracked any mentions of PlaybookUX yet. Tracking of PlaybookUX recommendations started around Mar 2021.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 2 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: almost 3 years ago

What are some alternatives?

When comparing PlaybookUX and Delighted, you can also consider the following products

UserTesting.com - Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

Userbrain - Easy, fast, and affordable user testing for websites and prototypes.

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

Userfeel.com - Unleash your site's or app's potential with remote usability testing. Results in less than 24 hours. Test on any device with our testers supporting 40 languages!

Survicate - Collect feedback on your website and find out more about your visitors.

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