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phpIPAM VS Jira Service Desk

Compare phpIPAM VS Jira Service Desk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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phpIPAM logo phpIPAM

phpipam is an open-source web IP address management application (IPAM).

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • phpIPAM Landing page
    Landing page //
    2023-03-28
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

phpIPAM features and specs

  • Open Source
    phpIPAM is an open source IP address management (IPAM) software, which means that it's freely available and can be modified to suit specific needs without any licensing fees.
  • Web-Based Interface
    The tool provides a user-friendly, web-based interface that enables easy access and management of IP addresses from anywhere with an internet connection.
  • Feature-Rich
    phpIPAM comes with a comprehensive set of features, including VLAN management, subnet management, and device tracking, which are essential for effective network management.
  • Integrations
    phpIPAM supports various integrations with other systems, such as DNS servers and DHCP servers, to provide a more cohesive and automated network management experience.
  • Active Community Support
    There is an active community around phpIPAM that contributes to its development and provides support, making it easier to find solutions to common problems.
  • Scalability
    The software is designed to scale well, making it suitable for both small and large networks without significant performance degradation.

Possible disadvantages of phpIPAM

  • Complex Installation
    Setting up phpIPAM may require some technical know-how, particularly in configuring web servers, databases, and ensuring all dependencies are met.
  • Limited Vendor Support
    As an open source project, phpIPAM might not offer the same level of professional support and documentation as some commercial IPAM solutions.
  • User Interface
    While functional, the user interface of phpIPAM may not be as polished or intuitive as some other commercial alternatives, which can affect user experience.
  • Update Management
    Managing updates and ensuring compatibility with existing systems can require careful planning and can sometimes lead to disruptions.
  • Learning Curve
    New users, especially those without a background in network management, may find the learning curve steep, requiring time to fully grasp all the available features.

Jira Service Desk features and specs

  • User-Friendly Interface
    Jira Service Desk offers an intuitive and easy-to-navigate interface that makes it simple for users to manage and respond to service requests efficiently.
  • Integration Capabilities
    Seamlessly integrates with other Atlassian products like Jira Software and Confluence, as well as various third-party applications, enhancing its functionality and versatility.
  • Customizability
    Highly customizable workflows, forms, and fields allow organizations to tailor the service desk to their specific needs and processes.
  • Automation
    Advanced automation features help streamline repetitive tasks, optimizing the efficiency of service desk operations.
  • Scalability
    Suitable for organizations of all sizes, from small teams to large enterprises, making it flexible to scale as the organization grows.
  • ITIL Compatibility
    Adheres to ITIL best practices, offering modules for incident, problem, change, and service request management to support comprehensive IT service management.

Possible disadvantages of Jira Service Desk

  • Pricing
    Can be costly, especially for smaller organizations or those on a tight budget, due to its subscription-based pricing model.
  • Learning Curve
    Despite a user-friendly interface, the extensive feature set can be overwhelming for new users, requiring time and training to fully leverage its capabilities.
  • Performance Issues
    Users have reported occasional performance issues, particularly with large datasets or complex workflows, which can impact productivity.
  • Customization Complexity
    While highly customizable, advanced customizations may require technical expertise, potentially necessitating additional resources or developer support.
  • Limited Reporting
    Built-in reporting features may not meet the needs of all users, necessitating the use of additional tools or plugins for more advanced analytics.
  • Integration Complexity
    While integration capabilities are extensive, setting up and managing integrations, particularly with non-Atlassian tools, can be complex and time-consuming.

phpIPAM videos

+ Add

IPAM Server mit phpIPAM - IP adress management

More videos:

  • Review - Foreman Integration with phpIPAM
  • Review - Apresentação PHPiPAM para provedores!

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to phpIPAM and Jira Service Desk)

phpIPAM

Jira Service Desk

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100
Log Management
100 100%
Log Management
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare phpIPAM and Jira Service Desk

phpIPAM Reviews

The 10 Best IP Address Management Tools for Linux
phpIPAM is a free and open-source IPAM solution with an effective feature set. It is written using PHP, as implied by its name, and aims at providing a modern but lightweight alternative to paid IPAM solutions. phpIPAM also leverages the MySQL database, jQuery, and HTML5/CSS3 for its user interface. The developers provide a nice introductory demo to help admins get a better...
Source: www.ubuntupit.com
Best IP Address Management Tools for Linux
phpIPAM is an open-source IP address management application, whose main motive is to offer light, modern and easy IP address management. It is based on PHP and uses MySQL database as a backend, it also uses jQuery libraries, Ajax and some HTML5/CSS3 features.
Source: www.tecmint.com

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Social recommendations and mentions

Based on our record, phpIPAM seems to be more popular. It has been mentiond 19 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

phpIPAM mentions (19)

  • Recommended free on-prem IPAM with integrated DNS solution?
    PHPIPAM does that, plus hardware inventory and racks (you assign the IP to a pice of hardware then put it on a rack and get rack diagram). It does also vLANs, VRF, circuits... Source: almost 2 years ago
  • Looking for IPAM tools
    Given he info you provided, I would say phpipam. It is web base and very light on resources. I don't know if this counts in your portability requirement. https://phpipam.net/. Source: about 2 years ago
  • What is everyone using for IPAM (IP Management) for their home networks/labs ?
    Other than that, we use PHP IPAM at work. https://phpipam.net It’s fine. Source: about 2 years ago
  • looking for a method of managing Static IP addresses
    Because the IP address are part of the programming for our room control systems(Crestron mainly) if the address changes then we lose control of that piece of equipment. Can phpipam.net be run locally or does it need it's own server? I don't know how much our networking team will be willing to get involved. Source: about 2 years ago
  • How do you remember all your local ips?
    PhpIPAM IP Address Managemenent. Scans your network(s) automatically and tags IP addresses as used or unused. Source: over 2 years ago
View more

Jira Service Desk mentions (0)

We have not tracked any mentions of Jira Service Desk yet. Tracking of Jira Service Desk recommendations started around Mar 2021.

What are some alternatives?

When comparing phpIPAM and Jira Service Desk, you can also consider the following products

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

SolarWinds IPAM - Find out about getting started with IP Address Manager, including the latest release notes and documentation as well as training and helpful articles on how to best run SolarWinds IP Address Manager (IPAM).

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ManageEngine OpUtils - ManageEngine OpUtils is an IP address and Switch port management software that includes a comprehensive set of 30+ tools that helps network engineers monitor, diagnose and troubleshoot their IT resources.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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