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Papertrail VS Jira Service Desk

Compare Papertrail VS Jira Service Desk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Papertrail logo Papertrail

Frustration-free log management. Get started in seconds.

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • Papertrail Landing page
    Landing page //
    2021-10-11
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

Papertrail videos

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Jira Service Desk videos

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Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to Papertrail and Jira Service Desk)

Papertrail

Jira Service Desk

Log Management
100 100%
Log Management
0% 0
Help Desk
0 0%
Help Desk
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Papertrail and Jira Service Desk

Papertrail Reviews

Best Log Management Tools for Elixir Phoenix
Papertrail is a solid choice that has been around for a while. We’ve used it in production for years and it met our needs. It is easy to set up with Gigalixir. With Heroku, it is a one-click add-on. Some of the product reviews we found said it can become expensive as you scale, especially compared to some of our other options. Papertrail is the best for Heroku apps.
Source: staknine.com
Top 21 Log Management Software Tools
Papertrail is a log management service that takes care of aggregating, searching, and analyzing any type of log files, system logs, or basic text log files. Its real-time features allow for developers and engineers to monitor live happenings for apps and servers as they are happening. Papertrail offers seamless integration with services like Slack, Librato and Email to help...
Source: apiumacademy.com
The Best 21 Sharepoint Alternatives in 2019
Among its many features, Papertrail has many capturing solutions. This is the dynamic answer to minimize the amount of documents you keep in printed form.
Source: www.workzone.com
Best Log Management Tools: Useful Tools for Log Management, Monitoring, Analytics, and More
Papertrail is a snazzy hosted log management tool that takes care of aggregating, searching, and analyzing any type of log files, system logs, or basic text log files. Its real-time features allow for developers and engineers to monitor live happenings for apps and servers as they are happening. Papertrail offers seamless integration with services like Slack, Librato and...
Source: stackify.com

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Social recommendations and mentions

Based on our record, Papertrail seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Papertrail mentions (1)

Jira Service Desk mentions (0)

We have not tracked any mentions of Jira Service Desk yet. Tracking of Jira Service Desk recommendations started around Mar 2021.

What are some alternatives?

When comparing Papertrail and Jira Service Desk, you can also consider the following products

Splunk - Splunk's operational intelligence platform helps unearth intelligent insights from machine data.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

logstash - logstash is a tool for managing events and logs.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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