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Papertrail VS Freshservice

Compare Papertrail VS Freshservice and see what are their differences

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Papertrail logo Papertrail

Frustration-free log management. Get started in seconds.

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • Papertrail Landing page
    Landing page //
    2021-10-11
  • Freshservice Landing page
    Landing page //
    2023-06-09

Papertrail videos

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Freshservice videos

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Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You

Category Popularity

0-100% (relative to Papertrail and Freshservice)

Papertrail

Freshservice

Log Management
100 100%
Log Management
0% 0
Project Management
0 0%
Project Management
100% 100
Monitoring Tools
29 29%
Monitoring Tools
71% 71
Machine Data Analytics
100 100%
Machine Data Analytics
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Papertrail and Freshservice

Papertrail Reviews

Best Log Management Tools for Elixir Phoenix
Papertrail is a solid choice that has been around for a while. We’ve used it in production for years and it met our needs. It is easy to set up with Gigalixir. With Heroku, it is a one-click add-on. Some of the product reviews we found said it can become expensive as you scale, especially compared to some of our other options. Papertrail is the best for Heroku apps.
Source: staknine.com
Top 21 Log Management Software Tools
Papertrail is a log management service that takes care of aggregating, searching, and analyzing any type of log files, system logs, or basic text log files. Its real-time features allow for developers and engineers to monitor live happenings for apps and servers as they are happening. Papertrail offers seamless integration with services like Slack, Librato and Email to help...
Source: apiumacademy.com
The Best 21 Sharepoint Alternatives in 2019
Among its many features, Papertrail has many capturing solutions. This is the dynamic answer to minimize the amount of documents you keep in printed form.
Source: www.workzone.com
Best Log Management Tools: Useful Tools for Log Management, Monitoring, Analytics, and More
Papertrail is a snazzy hosted log management tool that takes care of aggregating, searching, and analyzing any type of log files, system logs, or basic text log files. Its real-time features allow for developers and engineers to monitor live happenings for apps and servers as they are happening. Papertrail offers seamless integration with services like Slack, Librato and...
Source: stackify.com

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Social recommendations and mentions

Based on our record, Freshservice should be more popular than Papertrail. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Papertrail mentions (1)

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago

What are some alternatives?

When comparing Papertrail and Freshservice, you can also consider the following products

Splunk - Splunk's operational intelligence platform helps unearth intelligent insights from machine data.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

logstash - logstash is a tool for managing events and logs.

Redmine - Flexible project management web application

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Basecamp - A simple and elegant project management system.

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