Paldesk VS PHPKB

Paldesk is a powerful live chat and helpdesk software.

It's a great tool for entrepreneurs and startups that are managing their first live chat channel but also scales easily to businesses with multiple chat operators in distinct teams or divisions.

It offers a variety of killer features such as chatbots, visitor overview, easy pop-up and feedback form.

Paldesk helps you better serve customers, resolve more problems, and sell more products. Consolidate inbound inquiries from website chat, email, mobile apps, social networks and answer them from one convenient dashboard.

Use our knowledge management software to set up a knowledge base and share information, documents, files, FAQs, how-to guides, and training material with staff and customers in a highly organized way. It reduces the time spent on customer support, improves the productivity of employees, and saves precious time wasted on searching for information. Its powerful group-based permission structure with private categories makes it easy to target and deliver, content to specific groups of knowledge base readers. With PHPKB, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. PHPKB provides a world-class authoring experience and can be easily customized to meet the needs of small to large scale enterprises.

Feature list of Knowledge Management Software - PHPKB

1. WYSIWYG Editor with Markdown Support
2. Review & Publish
3. Category Manager
4. Document Versioning & Rollback
5. Internal Commenting (Collaboration)
6. Backup (Both Database and Assets)
7. Custom Domain Mapping (For Cloud Hosted Licenses)
8. Intelligent Knowledge Base Search
9. Design Customization and Branding
10. Multilanguage Support with Automatic Content Replication