Pager Team has three key considerations that differentiate it from the existing competition. Those are cost, configuration, and consistency.
Cost VictorOps, Pager Duty, and Ops Genie all charge monthly by user. The more people on your rotation, in some cases even as mere observers, the more you pay. Rather than charging by the user, Pager Team charges by the incident, since that's where the costs are. I have two plans: a pay-as-you-go plan that charges $1/mo per rotation plus $1/incident, or a flat rate plan at $200/mo per rotation which provides unlimited incidents.
Configuration The configuration of all three incumbents is complex. You can make them do just about anything! It's wonderful, in the same way JIRA is wonderful. However, because you can do just about anything, configuring them is actually so complicated that it's easy to get wrong.
Consistency Consistency has two really important facets. Most important for the business is the consistency of response time. Regardless of the individual currently on-call, when an incident comes in, you want to see the same prompt response. Every Pager Team user has the same notification path which they can't change, so you know what to expect regardless of who is on-call.
The second part of consistency is for the members of the rotation. Everyone has a life outside of work and they need to be able to plan around their on-call schedule in a consistent, predictable manner.
NinjaOne is a leading unified IT management software company that simplifies how IT teams work. MSPs and IT departments can automate, manage, and remediate all their device management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne is consistently ranked #1 for its world-class customer support and has been recognized as the best-rated software in its category on G2 and Gartner Digital Markets for the past 6 years.
NinjaOne delivers a happier, simpler IT experience with best-in-class device management, patch management, remote access, and more. With NinjaOne’s fast modern, intuitive platform, IT teams can automate processes and control their IT environments from an easy-to-use interface that allows them to instantly monitor, manage, secure, and support all users. For more information, or to start a free trial, visit www.ninjaone.com.
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NinjaOne's answer:
NinjaOne customers include MSPs and internal IT organizations of all sizes.
NinjaOne's answer:
NinjaOne is a cloud-native unified IT management platform tailored for IT organizations and MSPs. It offers comprehensive monitoring, management, patching and security for a diverse range of endpoints — including Windows, macOS, Linux, VMs, and SNMP — all consolidated within a singular intuitive dashboard.
Its robust automation features empower technicians to offload routine, time-intensive tasks, redirecting their attention to strategic endeavors. Designed for proactive daily management, NinjaOne boasts a user-friendly interface, ensuring a smooth set-up and operation. With complimentary unlimited onboarding, training, and support, we're committed to maximizing the ROI for our customers' NinjaOne investments.
NinjaOne's answer:
NinjaOne equips MSP and IT teams with a unified hub for overseeing, patching, and supporting all their endpoints. Leveraging our integrated solution and policy-driven management, we introduce a remarkable degree of automation into standard IT workflows, enabling technicians to channel their expertise into intricate tasks and innovative problem-solving.
Tailored for the modern, distributed workforce, NinjaOne's cloud-native platform allows technicians to manage any internet-connected endpoint from any location, eliminating the need for any infrastructure. This not only trims management costs but also simplifies the process. The platform's agile and user-friendly interface further amplifies efficiency, making IT operations seamless for teams.
NinjaOne's answer:
NinjaOne is dedicated to building top-tier, scalable, and user-friendly IT management solutions that empower MSPs and IT experts to ensure business continuity and enhance profitability. With a user experience intricately designed from inception, we aim to minimize onboarding costs and optimize automation, offering a cutting-edge, proactive IT management journey. Presently, over 13,000 MSPs and IT entities worldwide trust NinjaOne to oversee, update, and secure more than 5 million endpoints.
NinjaOne's answer:
NinjaOne is a cloud-native unified IT management platform. Key technologies include monitoring & alerting, patch management, software deployment, scripting & automation, remote control, backup, ticketing, documentation, next generation antivirus (NGAV) and endpoint detection and response (EDR). Additionally, NinjaOne seamlessly integrates with numerous popular solutions, further enhancing our customers' workflow efficiency.
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