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PackageX Receive VS HelpScout

Compare PackageX Receive VS HelpScout and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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PackageX Receive logo PackageX Receive

PackageX Receive digitizes package-receiving operations and delivers world-class package management solutions.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • PackageX Receive Landing page
    Landing page //
    2022-10-06

Our package management software uses machine vision and AI to automate your mailroom and front desk operations. PackageX Receive is easy to use, highly scalable, and works across industries, including:

  1. 🎓 Higher Education,
  2. 🏡 Real Estate, and
  3. 👨‍💻 Virtual Offices,
  4. 🏢 Co-working Spaces, and
  5. 🛎️ Hotels & Restaurants

How it works?

Simply snap a photo of any package or delivery label (even handwritten! ✍️), and our package management software will: 🌟 Automatically extract all relevant information, 🌟 Match deliveries to the correct recipients, 🌟 Manage notifications, 🌟 Send alerts and reminders to all recipients, 🌟 Collect proof of pickups, and 🌟 Keep track of every item that enters and leaves your mailroom

Why PackageX Receive?

👉 Trusted by smart teams at WeWork, DelVal, and more in 210+ cities worldwide 👉 100% powered by the cloud. No specialized hardware needed! 👉 Scan packages and notify recipients with the click of a single button 👉 Painless inbound and outbound package tracking 👉 Quick and powerful search: search by carrier, retailer, sender, sender address, or recipient 👉 Users can assign a designated pickup person to collect all of their business's packages 👉 Real-time data and insightful analytics for smarter mailroom operation management 👉 Custom branding features to personalize email communication 👉 Access to our "Virtual Mailroom" features. Convenient call to action buttons within your notification emails.

  • HelpScout Landing page
    Landing page //
    2023-07-14

PackageX Receive

Website
packagex.io
Pricing URL
-
$ Details
paid Free Trial
Platforms
Web Android iOS iPhone Browser
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Edit details

PackageX Receive videos

+ Add

Automate Package Receiving Operations - PackageX Receive

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to PackageX Receive and HelpScout)

PackageX Receive

HelpScout

Logistics
100 100%
Logistics
0% 0
Customer Support
0 0%
Customer Support
100% 100
Shipping and Tracking
100 100%
Shipping and Tracking
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using PackageX Receive and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare PackageX Receive and HelpScout

PackageX Receive Reviews

10+ Best Mailroom Management Software for Windows, Mac, Android 2022
PackageX Mailroom has the perfect package tracking software for mailrooms. Since 2018, PackageX Mailroom has been providing businesses and individuals with features such as mobile application management software, contactless pick up, barcode generators, and more.
Source: www.downloadcloud.com
Top 10 Warehouse Management Systems to Manage Warehouse Processes
PackageX Mailroom is a mailroom management software that uses machine vision technology to track packages with a picture. It gives you an optimal solution for mailroom management with zero manual entry.
Source: medium.com
7 Top Mailroom Management Apps In USA
PackageX Mailroom brings you a smart and innovative way to efficiently manage your mailrooms. It is a user-friendly and highly scalable app that can cater to various industries.
Source: www.theglossymusings.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

PackageX Receive mentions (0)

We have not tracked any mentions of PackageX Receive yet. Tracking of PackageX Receive recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing PackageX Receive and HelpScout, you can also consider the following products

DelivApp - Software for managing online ordering, delivery and loyalty for multi-unit restaurants

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

AfterShip - AfterShip is the shipment tracking API for ecommerce businesses and marketplaces.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

PAQATO - The PAQATO After-Sales Experience Platform is the growth driver that makes online stores successful for tomorrow.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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