P2 VS Hiver

You already mentioned documentation. Good! Document everything. Why you chose X method over Y, or this framework over that. This helps later with onboarding and when people want to come up with suggestions, because they can see you already did explore this option earlier on so why bring it up again? Doucmentation really requires a culture of openness and transparency. Some people do not like to work this way,... Source: 10 months ago

You could always upload/embed the pdf as part of a "post" and then use the comments section of the post to discuss. The P2 theme might also be an option as its discussion functionality is better than just straight up blog comments: https://wordpress.com/p2/. Source: over 1 year ago

- Most deep discussions happen on blog posts including project status. We use (and built) https://wordpress.com/p2/. We don’t use email. - Source: Hacker News / almost 2 years ago

Yes it does! https://wordpress.com/p2/. - Source: Hacker News / almost 2 years ago

Actually, Automattic, the distributed company behind WordPress uses blogs for this. Each team has their own 'blog' and you can link them, comment, etc. Then there are company wide blogs with different topics, watercooler blogs, etc. Really useful to refer to revisit past decisions and as a company wide knowledgebase. They even created a product out of it: https://wordpress.com/p2/ Disclaimer: I work there, but on... - Source: Hacker News / about 2 years ago

Depending on the potential value of the workflow, https://gmelius.com/ and https://hiverhq.com/ are both pretty awesome. Source: 12 months ago

If you're u sing shared inboxes, you may want to consider https://hiverhq.com/ or https://www.dragapp.com/ for doing shared inbox functionality with workspace. Source: about 1 year ago

You might want to check out Hiver. It's built on top of Gmail, it's really easy to set up and even easier to grasp. It has all the features that your team would need to run its support operations successfully. And its pretty cost-effective against Zendesk. Source: about 1 year ago

Hey I was wondering if you considered trying Hiver since you mentioned that all CX operations were conducted out of Gmail. Hiver's a support solution that works on top of Gmail UI and is therefore really easy to use. Full disclosure: I work with the content team at Hiver. Source: over 1 year ago

I'm thinking that all these other apps might be facilitated in Mattermost. Probably not the email client and inbox email sharing but perhaps there's an integration to another tool like front.com or hiverhq.com (gmail based) that would help take care of managing email too. Source: over 1 year ago