Software Alternatives, Accelerators & Startups

OvationCXM VS Salesforce

Compare OvationCXM VS Salesforce and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

OvationCXM logo OvationCXM

Own the journey. Guide the experience. Unleash the benefits.

Salesforce logo Salesforce

CRM software solutions and enterprise cloud computing from salesforce.com, the leader in CRM and platform as a service.
  • OvationCXM Landing page
    Landing page //
    2018-09-29

OvationCXM, a dba under Boomtown Network Inc., is the Customer Experience Management company helping businesses and their partner ecosystems deliver exceptional customer experiences with complete visibility and precise control so they can own the journey, guide the experience and unleash the benefits.

The OvationCXM Platform (“CXMEngine”) includes pre-built CRM connectors, customer journey orchestration and automation tools, ecosystem aggregation, as well as knowledge delivery and integrated communication solutions in one seamless platform. Customer experience professionals choose OvationCXM because the CXM technology delivers simplicity at a massive scale, streamlining CXM efforts at every customer touchpoint.

To learn more and to join the enterprises delivering exceptional experiences to over 1.5 million businesses, visit www.ovationcxm.com.

  • Salesforce Landing page
    Landing page //
    2022-01-04

OvationCXM

$ Details
paid $1499.0 / Monthly (Modular)
Platforms
Mac OSX Windows Web Android iOS Google Chrome Browser Cross Platform iPhone
Release Date
2014 August

OvationCXM features and specs

  • Comprehensive Customer Journey Management
    OvationCXM provides detailed insights and management capabilities for customer journeys, enabling businesses to track and optimize every touchpoint and interaction.
  • Integration Capabilities
    The platform offers robust integration options that allow businesses to connect OvationCXM with their existing systems, including CRM and ERP software, ensuring seamless data flow and better coordination.
  • User-Friendly Interface
    OvationCXM features an intuitive and easy-to-navigate interface, making it accessible for users with varying levels of technical expertise.
  • Real-Time Analytics
    The platform provides real-time analytics and reporting, enabling businesses to make data-driven decisions quickly and efficiently.
  • Customizable Features
    OvationCXM offers customizable features and workflows, allowing businesses to tailor the platform to meet their specific needs and requirements.

Possible disadvantages of OvationCXM

  • Pricing
    The cost of implementing and maintaining OvationCXM can be high, which might be a drawback for small to medium-sized enterprises with limited budgets.
  • Learning Curve
    Despite its user-friendly interface, there is still a learning curve associated with fully understanding and utilizing all the features and functionalities of the platform.
  • Customization Complexity
    While customization is a pro, it can also be complex and time-consuming to set up, requiring significant effort and potentially additional professional services.
  • Dependence on IT
    Integrating OvationCXM with existing systems often requires IT resources and expertise, which might be a limitation for businesses without a dedicated IT team.
  • Limited Offline Capabilities
    OvationCXM's functionality is heavily dependent on internet connectivity, which can be a downside for businesses needing robust offline capabilities.

Salesforce features and specs

  • Customizability
    Salesforce offers a high degree of customizability, allowing businesses to tailor the platform to meet their specific requirements through custom objects, workflows, and apps.
  • Comprehensive Suite
    The platform provides a wide range of integrated tools for CRM, marketing, sales, service, and more, making it a one-stop solution for various business needs.
  • Third-Party Integrations
    Salesforce supports a vast array of third-party integrations, enabling businesses to seamlessly connect other applications and services they use.
  • User Community and Support
    Salesforce has a large, active user community and extensive support resources, including documentation, webinars, and a customer success team.
  • Scalability
    The platform is highly scalable, making it suitable for businesses of all sizes, from small startups to large enterprises.

Possible disadvantages of Salesforce

  • Cost
    Salesforce can be expensive, particularly for small businesses, as the pricing model includes various modules and add-ons that can add up quickly.
  • Complexity
    The platform's extensive features can make it complex and challenging to navigate, requiring significant training and a learning curve for users.
  • Customization Requires Expertise
    While Salesforce is highly customizable, making full use of this capability often requires specialized knowledge or hiring certified Salesforce consultants.
  • Performance Issues
    Some users have reported performance issues, particularly during peak usage times, which can impact business operations.
  • Overwhelming Options
    The sheer number of features and options available can be overwhelming, which can make decision-making and implementation time-consuming.

Analysis of OvationCXM

Overall verdict

  • OvationCXM is generally considered a good choice for businesses seeking customer experience management solutions.

Why this product is good

  • Features
    OvationCXM offers a robust set of features designed to improve customer interactions and streamline the customer journey.
  • Usability
    The platform is user-friendly with an intuitive interface, making it accessible for a wide range of users.
  • Integration
    Offers easy integration with other business tools and platforms, enhancing its utility across different business processes.
  • Customer support
    Strong customer support is frequently mentioned as a positive aspect, ensuring users have the help they need when they encounter issues.

Recommended for

  • Businesses looking to enhance their customer service operations.
  • Companies that need a platform capable of integrating with existing business systems.
  • Organizations focusing on improving customer satisfaction and loyalty.

Analysis of Salesforce

Overall verdict

  • Salesforce is generally considered a good choice for businesses seeking a robust and flexible CRM solution, though it is important for each organization to evaluate their specific needs and budget before committing.

Why this product is good

  • Salesforce is a leading customer relationship management (CRM) platform known for its comprehensive set of cloud-based tools that help businesses manage their customer data, sales processes, and marketing efforts.
  • It offers scalability, allowing businesses to start with basic functionalities and expand as needed.
  • The platform provides a wide range of integrations and customizations, enabling it to work well with various business applications and workflows.
  • Salesforce has an active user community and strong support networks, making it easier for organizations to adopt and troubleshoot the system.

Recommended for

  • Businesses looking for a scalable and customizable CRM platform.
  • Organizations that require a comprehensive suite of cloud-based sales, service, marketing, and collaboration tools.
  • Companies that want to leverage AI-driven insights and analytics to enhance customer relationships.
  • Enterprises with complex integrations requirements or specific customization needs.

OvationCXM videos

BoomTown ROI | Video Review | Real Estate Lead Generation Websites| CRM | Real Estate Leads

More videos:

  • Review - When Should You Get Boomtown or Commissions Inc Into Your Real Estate Business?
  • Review - Overdue Doctor Who Review: Boomtown
  • Tutorial - Why CXMEngine - An Overview

Salesforce videos

Frustrated Review of Salesforce.com 2019 for Small to Medium Business

More videos:

  • Review - HubSpot vs. Salesforce
  • Review - Salesforce CRM - Detailed Review of The CRM Giant (2019)
  • Review - Independent Review of Salesforce CRM Software
  • Review - Salesforce CRM Review 2021 Small Business
  • Review - What is Salesforce (and why is it so good)?
  • Review - Salesforce Review 2023 | CRM Software Analyst's Pros/Cons [1/3]
  • Review - What is Salesforce? | Salesforce in 7 Minutes | Introduction to Salesforce | Simplilearn

Category Popularity

0-100% (relative to OvationCXM and Salesforce)
Customer Service
100 100%
0% 0
CRM
0 0%
100% 100
Customer Experience
100 100%
0% 0
Sales
0 0%
100% 100

User comments

Share your experience with using OvationCXM and Salesforce. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare OvationCXM and Salesforce

OvationCXM Reviews

We have no reviews of OvationCXM yet.
Be the first one to post

Salesforce Reviews

  1. andreewikk
    super

    Salesforce is a powerful customer relationship management (CRM) platform, and I have been using it for business for several months now. Overall, I am pleased with the functionality and capabilities it provides.

    Pros: 1. Full customization - Salesforce allows you to adapt the system to any business needs. There are a huge number of customization tools, which makes it universal for different industries. 2. Powerful analytical tools - The platform provides excellent analytics and reporting capabilities. You can easily track the effectiveness of marketing campaigns, analyze customer behavior and build forecasts. 3. Interface - Despite the huge number of functions, the interface is quite intuitive and does not cause difficulties in mastering. Configuration and data management are easy to organize. 4. Integrations - Salesforce supports many integrations with other services and platforms, which simplifies work and allows you to use it in conjunction with other business solutions.

    Cons: 1. High cost - Salesforce can be expensive for small companies. The subscription price, plus additional costs for customization and support, can quickly become significant. 2. Steep learning curve — The sheer amount of functionality can make it difficult for newcomers to get their head around the platform. It takes time to master all of the features. 3. Sometimes feature-heavy — For smaller businesses, some of the features in Salesforce can be redundant and not always necessary. This can cause confusion as you work.

    Overall, Salesforce is a great platform for larger organizations and businesses that need to effectively manage customer data and automate processes. However, for smaller businesses, the cost and complexity can be a barrier. However, if your business is growing, Salesforce is a powerful tool for growth and scaling.


Why We’re Building Mria CRM: The First Truly Native CRM for Jira
Some teams start with custom Jira setups—relying on issue types, fields, and automations to simulate CRM behavior. Others turn to Atlassian Marketplace apps that promise a native CRM in Jira. And still others connect third-party tools like Salesforce, Zoho, or Pipedrive via Jira CRM integrations.
Source: mriacrm.com
Top 11 Best SIEM Tools in 2022 For Real-Time Incident Response and Security
Salesforce offers fantastic security information software for service operators and agents alike. They get complete visibility into all incidents, customer data, and cases in a single workspace. This provides them with greater context to better deal with a problem. The platform proactively identifies security issues before the customer even notices them.
Top 9 Best Copper CRM Alternatives for Businesses in 2023
Zoho CRM is one of several programs available in Zoho’s app ecosystem, which is similar to Salesforce’s app exchange. Zoho CRM’s reporting is solid, allowing users to report across products, locations, and applications. The CRM provides basic contact management as well as automation, such as transforming website visitors into leads.
Source: magenest.com
Top 21 Salesforce’s Competitors and Alternatives
The main competitive advantage for Dynamics 365 over Salesforce is its integrated platform. Microsoft made several strategic changes in 2020 to challenge Salesforce in the cloud software market. Most companies use Microsoft’s productivity solutions, increasing Dynamics 365’s advantage over Salesforce. Dynamics 365 makes Microsoft the top Salesforce competitor. [4]
14 Best Copper CRM Alternatives to Use in 2022
Salesforce is a leading provider of CRM solutions occupying over 19.6% share of the global CRM market. It provides a powerful and integrated platform for sales, marketing, support, IT, and eCommerce. This unified access to all business data can be leveraged to deliver exceptional customer experiences. Salesforce can help make better business decisions and automate key...

Social recommendations and mentions

Based on our record, Salesforce seems to be more popular. It has been mentiond 62 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

OvationCXM mentions (0)

We have not tracked any mentions of OvationCXM yet. Tracking of OvationCXM recommendations started around Mar 2021.

Salesforce mentions (62)

  • Salesforce Development Company
    Pletra Technology is a prominent Salesforce Implementation and Development company with the expertise needed to drive Salesforce-powered change in your enterprise. Using the Salesforce.com platform effectively, our consultants can help clients provide innovation and value from customer operations. Source: almost 2 years ago
  • MyDMV Portal has a really suspicious address.
    Maybe I'm just paranoid, but this thing screams "phishing link" to me. Why is this not a subdomain of flhmsv.gov ? Why is it a dot com?? I'd heard things about there being malicious links inserted into legit websites through either a hack or browser malware. Just going to force.com also redirects to salesforce.com , which... doesn't answer any questions at all. Is it just... Like this, or is there something... Source: almost 2 years ago
  • Etrade hangs on login and other pages
    I noticed when I click on manage cookies there is salesforce.com and a few others that I am not sure what they are trying to do but I am sure they have nothing to do with trading. Source: almost 2 years ago
  • Creating a Salesforce Email Report
    Hello! I'm aware that Tableau can capture email activity with EAC. However, I'm looking to add a report within a Salesforce Dashboard. I've attempted to create a report on email messages following the resource on Salesforce.com. But, the results were minimal (657 all-time emails? Since 2017.) For clarity, not for List Emails, just 1-1 sent through Salesforce. Source: about 2 years ago
  • Freelance design contract offer - Regarding the "ownership of work product" - what is really owned? (What are your thoughts on this contract section?)
    It is a fintech company so I do not expect them to, for example, profit much from selling clothes, or posters with my work on it. However, they are interested in the style of branding, illustration and general design of this website https://salesforce.com/ which uses a lot of colourful and playful imagery / illustrations. Source: over 2 years ago
View more

What are some alternatives?

When comparing OvationCXM and Salesforce, you can also consider the following products

Market Leader - Market Leader provides innovative online technology and marketing solutions for real estate professionals

Zoho CRM - Omnichannel CRM for Businesses of all sizes

IXACT Contact Real Estate CRM - IXACT Contact offers real estate CRM Software and Marketing Automation all in one integrated solution. Explore the best CRM for realtors. Try it free!

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

kvCORE - kvCORE is an online platform that helps the real estate businesses to run their entire enterprise through a single platform.

HubSpot - Grow Better With HubSpot: Software that's powerful, not overpowering. Seamlessly connect your data, teams, and customers on one CRM platform that grows with your business.