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Otter.ai VS Custom Bots by Intercom

Compare Otter.ai VS Custom Bots by Intercom and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Otter.ai logo Otter.ai

Your AI meeting assistant that takes live notes and generates summaries and other insights using Meeting GenAI.

Custom Bots by Intercom logo Custom Bots by Intercom

Create your own custom bot, no code required
  • Otter.ai Landing page
    Landing page //
    2024-05-21

Otter.ai uses an AI Meeting Assistant to transcribe meetings in real time, record audio, capture slides, extract action items, and generate an AI meeting summary.

  • Custom Bots by Intercom Landing page
    Landing page //
    2023-05-11

Otter.ai features and specs

  • Accuracy
    Otter.ai generally provides high accuracy in transcription, especially with clear audio input, which can save users substantial time on manual edits.
  • Real-Time Transcription
    The platform offers real-time transcription capabilities, allowing users to view the text as it is being spoken.
  • Integrations
    Otter.ai integrates well with other popular tools like Zoom, Google Meet, Dropbox, and Microsoft Teams, enhancing its utility in professional environments.
  • Searchable Transcripts
    Transcripts are fully searchable, which helps in quickly finding specific parts of the conversation without having to go through the entire text.
  • Speaker Identification
    Otter.ai can differentiate between speakers, which is extremely useful for meetings, interviews, and group discussions.
  • Collaboration Features
    The platform offers functionalities such as shared notes and team collaboration, making it easier for multiple people to work together on a single project.
  • Affordability
    Compared to some professional transcription services, Otter.ai offers competitive pricing, even offering a free tier with basic functionalities.

Possible disadvantages of Otter.ai

  • Privacy Concerns
    As with any cloud-based service, there are potential privacy concerns related to data storage and sharing. Sensitive information might be at risk.
  • Accents and Dialects
    While generally accurate, Otter.ai can struggle with heavy accents, dialects, or non-standard speech patterns, which may require more manual corrections.
  • Contextual Understanding
    The AI may misinterpret context-specific jargon, slangs, or technical terms, which could lead to incorrect transcriptions.
  • Limitations in Free Plan
    The free plan offers limited transcription minutes per month and lacks some of the advanced features like bulk export and custom vocabulary.
  • Manual Reviewing
    Despite high accuracy, some level of manual review and editing is often still necessary to ensure complete correctness.
  • Limited Language Support
    Currently, Otter.ai predominantly supports English, limiting its utility for non-English speakers or multilingual contexts.

Custom Bots by Intercom features and specs

  • Enhanced Customer Interaction
    Custom Bots allow businesses to engage customers proactively by automating and personalizing responses. This ensures that customer inquiries are addressed promptly, improving the overall customer experience.
  • 24/7 Availability
    Custom Bots can operate around the clock without the need for human intervention, offering assistance to customers at any time of the day or night.
  • Efficient Resource Utilization
    By automating routine queries, Custom Bots free up human agents to focus on more complex issues, increasing overall operational efficiency.
  • Scalability
    As businesses grow, Custom Bots can handle increased volumes of customer interactions without a proportional increase in staffing costs.
  • Data Collection
    Custom Bots can gather valuable information from customer interactions, helping businesses to better understand their audience and make informed decisions.

Possible disadvantages of Custom Bots by Intercom

  • Limited Complex Problem Solving
    Custom Bots may struggle to handle complex, nuanced, or emotionally charged inquiries that require human empathy and judgment.
  • Potential for Miscommunication
    Automated responses can sometimes be misunderstood by customers, leading to frustration if the bot does not address a customer's particular need accurately.
  • Initial Setup and Maintenance
    Setting up Custom Bots requires an investment in time and resources, and ongoing maintenance may be necessary to update responses and workflows.
  • Integration Challenges
    Businesses may face technical challenges when integrating Custom Bots with existing systems and workflows, potentially causing temporary disruptions.
  • Impersonal Interaction
    Some customers may prefer human interaction and feel dissatisfied with the impersonal nature of automated bots, impacting their perception of the brand.

Otter.ai videos

+ Add

Otter.ai Review - The Secret To Fast Content Creation?

More videos:

  • Review - Otter Live Notes For Zoom Review | Phil Pallen
  • Tutorial - How to set up Otter Live Notes & Live Captions for Zoom

Custom Bots by Intercom videos

No Custom Bots by Intercom videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Otter.ai and Custom Bots by Intercom)

Otter.ai

Custom Bots by Intercom

AI
100 100%
AI
0% 0
CRM
0 0%
CRM
100% 100
Transcription
100 100%
Transcription
0% 0
Messaging
0 0%
Messaging
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Otter.ai and Custom Bots by Intercom

Otter.ai Reviews

  1. Fraser
    · Co-founder at Lyfeguard ·
    Initiative and cross-purpose AI

    Software is great & good to see sales being considered more with CRM integrations. Only pain point is inability to download summaries as PDFs

    👍 Pros:    Easy user interface|Excellent features
Top Otter AI Alternatives in 2024
From there, you can work backwards and begin to identify what the best transcription software for you may be. Analyzing all Otter AI competitors and understanding your requirements before settling on a transcription tool will ensure the tool aligns with your specific needs and preferences. Take the time to do your research and explore all Otter.ai competitors. It's important...
Source: meetingnotes.com
10 Best Free Transcription Software & Tools for Quick Transcripts
Otter AI is a user-friendly transcription software program designed to accommodate note-takers. This system includes intuitive live transcription tools that convert audio to text while you’re speaking. Otter can connect to a range of other systems and applications, making it easy to build it into your digital workplace.
Source: riverside.fm
The 12 Best Notta.ai Alternatives for Better Transcription in 2024
Otter.ai focuses on real-time transcription and meeting summarization. It offers tools to transcribe, share, and search conversations across multiple platforms. This service is useful for professionals who need to keep accurate records of meetings, interviews, and other conversations.
Source: sonix.ai
15 Best AI Transcription Software & Services
Otter.ai offers a free plan accommodating up to 600 minutes of transcription per month. Its user-friendly interface supports multiple languages and accents.
Source: escribr.com
Top 31 ChatGPT alternatives that will blow your mind in 2023 (Free & Paid)
You can enjoy using Otter absolutely free of charge. For those who crave just a bit more, the Premium subscription offers an amazing deal of $17 a month, while Business subscribers can benefit from a $30 monthly plan, which includes a seven-day free trial!
Source: writesonic.com

Custom Bots by Intercom Reviews

We have no reviews of Custom Bots by Intercom yet.
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Social recommendations and mentions

Based on our record, Otter.ai seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Otter.ai mentions (3)

  • 15 AI tools that almost replace a full dev team but please don’t fire us yet
    Otter.ai: Auto-record, transcribe, and tag meetings. - Source: dev.to / 12 days ago
  • Ask HN: Examples of Agentic LLM Systems in Production?
    We use LLMs to do proofreading and editing of transcripts after they are edited by people. They are good at applying our customer's specific requirements (e.g. capitalization, formatting, etc.) without us having our folks worry about any of that. We use https://transcriberai.com or https://otter.ai/ (there are a bunch) to create the first transcript for our transcriptionists. - Source: Hacker News / 5 months ago
  • Ask HN: How to transcribe 1000s of handwritten notes
    Some good transcription solutions: https://zapier.com/blog/best-text-dictation-software/#windowsspeech https://otter.ai/ (Haven't actually tried Otter, but it gets a LOT of good reviews.). - Source: Hacker News / 12 months ago
  • How to build a Google Meet AI assistant app in 10 minutes without coding
    Of course, there are many existing solutions like Otter.ai or Fathom in the market. But in case you want to build a tool yourself and customize the output of it, then you are on the same page as me. To develop this application, we will use Unbody to convert input video transcriptions into intelligence/generative content and Appsmith to make it easy to design and build the UI of our app without extensive front-end... - Source: dev.to / over 1 year ago
  • I'm looking for a particular type of software and I don't know where else to go.
    This is weird but I wonder if you could use something like https://otter.ai/. Record your notes as you are going. That should give you at least text of all of your welds. You’d still have to punch it later. Seems like there’s got to be a better way to do this. Stopping every time to break your flow sounds like a huge pain in the ass. Curious what you come up with. Source: over 1 year ago

Custom Bots by Intercom mentions (0)

We have not tracked any mentions of Custom Bots by Intercom yet. Tracking of Custom Bots by Intercom recommendations started around Mar 2021.

What are some alternatives?

When comparing Otter.ai and Custom Bots by Intercom, you can also consider the following products

Fireflies.ai - Record, transcribe and search your calls

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Sonix.ai - Automatically convert audio & video to text in minutes

Botdesk - Support your customers automatically on website and messaging platforms - transform your FAQ to chatbot in 5 minutes, for real.

tl;dv - 📆 Add tl;dv to any meeting from any provider 🎥 Capture meeting moments on the fly --> Save everyone's time --> Keep colleagues up to date

Joonbot - Joonbot is a no-code and intuitive chatbot builder.

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