Software Alternatives & Reviews

OTRS ITSM VS Spiceworks Help Desk

Compare OTRS ITSM VS Spiceworks Help Desk and see what are their differences

OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.

Spiceworks Help Desk logo Spiceworks Help Desk

Help desk software features that work for IT
  • OTRS ITSM Landing page
    Landing page //
    2023-09-16
  • Spiceworks Help Desk Landing page
    Landing page //
    2023-07-22

OTRS ITSM videos

OTRS 3: Installing OTRS ITSM

Spiceworks Help Desk videos

Cloud Spiceworks Help Desk | IT Support Ticketing Training

Category Popularity

0-100% (relative to OTRS ITSM and Spiceworks Help Desk)
Help Desk
31 31%
69% 69
Monitoring Tools
0 0%
100% 100
Customer Support
100 100%
0% 0
Customer Service
100 100%
0% 0

User comments

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What are some alternatives?

When comparing OTRS ITSM and Spiceworks Help Desk, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community