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OTRS ITSM VS GLPI

Compare OTRS ITSM VS GLPI and see what are their differences

Atera
Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster. featured
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OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.

GLPI logo GLPI

GLPI is the Information Resource-Manager with an additional Administration- Interface.
  • OTRS ITSM Landing page
    Landing page //
    2023-09-16
  • GLPI Landing page
    Landing page //
    2023-10-18

OTRS ITSM videos

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OTRS 3: Installing OTRS ITSM

GLPI videos

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Como Utilizar GLPI

More videos:

  • Review - Webinar: introduction to GLPI Network Cloud
  • Review - GLPI: Service Management software powered by open source.
  • Review - GLPI: inventory software at nuclear power plant in USA

Category Popularity

0-100% (relative to OTRS ITSM and GLPI)

OTRS ITSM

GLPI

Help Desk
57 57%
Help Desk
43% 43
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Customer Support
100 100%
Customer Support
0% 0
IT Asset Management
0 0%
IT Asset Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare OTRS ITSM and GLPI

OTRS ITSM Reviews

We have no reviews of OTRS ITSM yet.
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GLPI Reviews

Best Free Asset Tracking Software
Since it's an open source service, the occasional bug or hiccup should be expected. If you need a more reliable version of GLPI, you can pay for a warranty that ensures a “stable and predictable performance” thanks to a team of techs. While the free version tracks unlimited assets, anyone who wants the paid version with warranty and support will need to pay for a plan tier...
Source: tech.co

What are some alternatives?

When comparing OTRS ITSM and GLPI, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Snipe-IT - Managing assets with a Google doc or a shared Excel spreadsheet is more common than you think.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Zabbix - Track, record, alert and visualize performance and availability of IT resources

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