OTRS ITSM VS FreeScout
Compare OTRS ITSM VS FreeScout and see what are their differences
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management
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OTRS ITSM
Zendesk
Freshservice
ServiceNow
Freshdesk
Jira Service Desk
OpenSupports
osTicket
FreeScout
osTicket
Zammad
Zendesk
Freshdesk
ProProfs Help Desk
HelpScout
UseResponse
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Based on our record, FreeScout seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I think FreeScout is going to be something to consider. Source: 12 months ago
FreeScout is an open-source, self-hosted version of HelpScout that offers complete privacy and control through a PHP/MySQL application that's easy to deploy. This powerful-yet-lightweight help desk and shared inbox can serve as a nice free alternative to Zendesk/HelpScout for providing efficient customer support. Troubleshootmertr recommends it "for ticketing.". Source: 12 months ago
I know this gets some hate for not being "pure" open source, but I'm a massive fan of FreeScout (https://freescout.net/). The core is open source, with add-ons you can purchase (one-time purchase per domain). Source: about 1 year ago
For a good open source/self hosted software project, please see https://freescout.net/. Source: over 1 year ago
I have some traction using https://freescout.net/ after Missive was getting too expensive, and it works very well.... Source: over 1 year ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
osTicket - osTicket is a widely-used open source support ticket system.
Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.
Zammad - The Zammad - Help Desk and Ticket System - Community Page
ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community