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OTRS ITSM VS Content Cloud

Compare OTRS ITSM VS Content Cloud and see what are their differences

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OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.

Content Cloud logo Content Cloud

Content collaboration suite for editorial team.
  • OTRS ITSM Landing page
    Landing page //
    2023-09-16
  • Content Cloud Landing page
    Landing page //
    2023-07-23

OTRS ITSM videos

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OTRS 3: Installing OTRS ITSM

Content Cloud videos

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Welcome to the Content Cloud

Category Popularity

0-100% (relative to OTRS ITSM and Content Cloud)

OTRS ITSM

Content Cloud

Help Desk
72 72%
Help Desk
28% 28
Customer Support
68 68%
Customer Support
32% 32
Customer Service
68 68%
Customer Service
32% 32
Project Management
0 0%
Project Management
100% 100

User comments

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What are some alternatives?

When comparing OTRS ITSM and Content Cloud, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Kapta - Key account management software

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Board - Unified BI, CPM and predictive analytics software.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

EcholoN - Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management

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