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OTRS ITSM VS Cherwell

Compare OTRS ITSM VS Cherwell and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.

Cherwell logo Cherwell

Cherwell is an IT service management software solution.
  • OTRS ITSM Landing page
    Landing page //
    2023-09-16
  • Cherwell Landing page
    Landing page //
    2023-05-10

OTRS ITSM videos

+ Add

OTRS 3: Installing OTRS ITSM

Cherwell videos

+ Add

Marloe Cherwell Review A Beautiful And Affordable Dressy Fusion Of Past And Present

More videos:

  • Review - Cherwell valley services review
  • Demo - Cherwell IT Service Management (ITSM) Demo Overview

Category Popularity

0-100% (relative to OTRS ITSM and Cherwell)

OTRS ITSM

Cherwell

Help Desk
38 38%
Help Desk
62% 62
Customer Support
100 100%
Customer Support
0% 0
Service Desk
20 20%
Service Desk
80% 80
Customer Service
100 100%
Customer Service
0% 0

User comments

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What are some alternatives?

When comparing OTRS ITSM and Cherwell, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

ManageEngine ServiceDesk Plus - Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

BMC Remedy - IT Service Management Suite

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