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OTRS ITSM VS BMC Remedy

Compare OTRS ITSM VS BMC Remedy and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.

BMC Remedy logo BMC Remedy

IT Service Management Suite
  • OTRS ITSM Landing page
    Landing page //
    2023-09-16
  • BMC Remedy Landing page
    Landing page //
    2023-09-17

OTRS ITSM videos

+ Add

OTRS 3: Installing OTRS ITSM

BMC Remedy videos

+ Add

Customer Training: Administering in BMC Remedy AR System 9.0

More videos:

  • Review - BMC Remedy 9 ITSM: Modern, Mobile and Easy to Use. See How.
  • Review - BMC Remedy Live! 30 Minutes to Better Asset Management

Category Popularity

0-100% (relative to OTRS ITSM and BMC Remedy)

OTRS ITSM

BMC Remedy

Help Desk
32 32%
Help Desk
68% 68
HR
0 0%
HR
100% 100
Customer Support
100 100%
Customer Support
0% 0
HR Tools
0 0%
HR Tools
100% 100

User comments

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What are some alternatives?

When comparing OTRS ITSM and BMC Remedy, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

FinancialForce HCM - FinancialForce.com provides cloud back-office applications for Salesforce CRM.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

StarGarden HCM - StarGarden HCM is an integrated HR and Payroll software with workflow automation tools.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

isolved - isolved is an employee experience leader, providing intuitive, people-first HCM technology.

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