Software Alternatives & Reviews

OTRS Business Solution VS Canny

Compare OTRS Business Solution VS Canny and see what are their differences

OTRS Business Solution logo OTRS Business Solution

The OTRS Business Solution™ helps to improve your service quality at an

Canny logo Canny

Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.
  • OTRS Business Solution Landing page
    Landing page //
    2023-07-26
  • Canny Landing page
    Landing page //
    2023-09-14

OTRS Business Solution videos

OTRS Business Solution™ - Holistic Communication

More videos:

  • Review - Webinar OTRS Business Solution (English)
  • Review - Webinar: The OTRS Business Solution™ Makes You Mobile!

Canny videos

How to Collect Customer Feedback Using Canny.io

Category Popularity

0-100% (relative to OTRS Business Solution and Canny)
Help Desk
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Customer Service
100 100%
0% 0
User Feedback
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare OTRS Business Solution and Canny

OTRS Business Solution Reviews

We have no reviews of OTRS Business Solution yet.
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Canny Reviews

18 Best Idea Management Software to Facilitate Innovation 2023
Canny is an AI tool that helps teams capture, organize, and analyze product feedback so they can better understand what their customers want to see. Canny allows you to add relevant company data from other work tools, categorize feedback based on use cases, and filter the requests you see rolling in so no customer request goes untouched.
Source: clickup.com
30+ Customer Feedback Tools comparison
The coverage rate metric measures the percentage of users that have provided you with feedback. UserVoice reports that at least 15% coverage rate is considered satisfactory with typical rate ranging up to 50%. While Canny customers see a typical rate of 5%.
Source: clearflask.com

Social recommendations and mentions

Based on our record, Canny seems to be a lot more popular than OTRS Business Solution. While we know about 41 links to Canny, we've tracked only 1 mention of OTRS Business Solution. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

OTRS Business Solution mentions (1)

  • Best FREE (temporary) ticketing system
    Https://otrs.com/ it works and I like it once you figure out how to properly sort emails and workflows. Source: over 1 year ago

Canny mentions (41)

  • Affordable product management tool to track OKR and product roadmaps
    This is a slightly different feature set, but being more customer feedback centric rather than OKR centric might be worth considering: https://canny.io/. Source: 5 months ago
  • Feedback SaaS platform dedicated to Flutter - rate my idea
    Solutions like canny.io makes >$2M in ARR. My aim is to create product combining some features from canny and wiredash. Source: 5 months ago
  • Feedback SaaS platform dedicated to Flutter - rate my idea
    Researched the market and found https://wiredash.io/ - which is great tool, but it costs so much. 99 usd monhtly is.... 5 hours of work in Poland, where I live. Also I want to share project roadmap with my users inside it. Something like https://canny.io/ integrated into app. Source: 5 months ago
  • Ask HN: Who is hiring? (November 2023)
    Canny | Software Engineer | REMOTE | Full-time | https://canny.io Canny helps software companies keep track of feature requests to build better products. * Early-stage startup, 17 person team, $3m+ annual recurring revenue * 100% remote, distributed across US, Canada, Spain, Turkey * Bootstrapped and profitable https://careers.canny.io/?utm_source=hn Why work at Canny: https://canny.io/blog/work-at-canny/. - Source: Hacker News / 6 months ago
  • Creating a task from template without selecting the list
    Please don't ask me to raise this on canny.io, this is not a feature request. I just want to know you either already know about it, or you will take this info and create your own task to sort it out. Neither should you ask me for screen images as this is a obvious issue found after a few minutes of playing with the functionality. Source: 7 months ago
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What are some alternatives?

When comparing OTRS Business Solution and Canny, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Upvoty - User feedback in 1 simple overview 🔥

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Nolt - A fast & beautiful way to collect user feedback

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

productboard - Beautiful and powerful product management.