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Ordway VS HelpScout

Compare Ordway VS HelpScout and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Ordway logo Ordway

Ordway enables organizations to implement a billing and revenue automation platform without costly implementation or complex customization.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Ordway Landing page
    Landing page //
    2022-05-26

Ordway is a smart billing and revenue automation platform for scaling businesses that simplifies how companies price products, send invoices, collect payments, and recognize revenue. Designed for the SMB market, the cloud-based platform removes manual workarounds in the accounts receivable and revenue recognition functions and sits between an application/CRM and accounting system. The platform is built around flexible templates to handle a diverse customer base - multiple charges per contract, unique contact terms, etc. The platform generates accurate revenue schedules and finance teams can define custom revenue recognition templates. Monthly invoices are sent via automated billing runs that include all current and newly activated customers without manual reconciliation. A REST API-first methodology means integration with existing systems can be accomplished with minimal impact to engineering teams.

  • HelpScout Landing page
    Landing page //
    2023-07-14

Ordway videos

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Scott Ordway - Twenty/Twenty

More videos:

  • Review - S4E29 – AH – "After Hours" with Holly Ordway - To Review
  • Review - 07-20-20 Bicycle Touring Across USA - Tribune KS/Ordway CO w/gopro

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Ordway and HelpScout)

Ordway

HelpScout

Recurring Billing
100 100%
Recurring Billing
0% 0
Help Desk
0 0%
Help Desk
100% 100
Recurring Subscription Billing
100 100%
Recurring Subscription Billing
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Ordway and HelpScout

Ordway Reviews

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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Ordway mentions (0)

We have not tracked any mentions of Ordway yet. Tracking of Ordway recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Ordway and HelpScout, you can also consider the following products

SaaSOptics - SaaSOptics is a cloud-based financial solution for subscription businesses providing affordable, GAAP-compliant revenue reporting.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Chargebee - Chargebee lets you manage subscriptions and payments at scale, handle custom recurring billing scenarios, reduce subscription churn and simplify accounting.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Sage Intacct - Intacct is a cloud-based accounting and financial management system that is designed for the businesses of all levels.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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