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Oracle CX VS Smaply

Compare Oracle CX VS Smaply and see what are their differences

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LiveSession helps you analyze users’ behavior, improve UX, find JS bugs, and increase conversion rates using session replays, and event-based product analytics. featured
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Oracle CX logo Oracle CX

Oracle CX is an integrated CRM solution focusing on customer experience across marketing, sales, commerce, service and social channels.

Smaply logo Smaply

Online tool for customer journey maps, personas and stakeholder maps. Try for free. Best hub for customer experience insights. Great customer support.
  • Oracle CX Landing page
    Landing page //
    2023-07-21
  • Smaply Landing page
    Landing page //
    2022-03-09

Smaply is a cloud-based customer experience platform that allows businesses to create personas, journey maps and stakeholder maps and share them with team members. Professionals can utilize the drag-and-drop functionality to add images, texts or video files in journey maps and export them in various formats including PDF, PowerPoint, Excel and PNG.

Using Smaply's collaborative platform, enterprises can grant-role based access to specific employees, invite user comments on maps and share live links with several recipients. It enables managers to create individual personas for clients by uploading images and adding important highlights relevant to the customer's journey. Additionally, it comes with an administrative dashboard, which helps users view ongoing projects and retrieve the details of specific stakeholders via search functionality.

Pricing is available on monthly and annual subscriptions. Support is extended via phone, email and other online measures.

Oracle CX

Website
oracle.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

Smaply

Website
smaply.com
Pricing URL
Official Smaply Pricing
$ Details
freemium €19.0 / Monthly (Basic plan, billed monthly per user)
Platforms
Www.smaply.com
Edit details

Oracle CX videos

+ Add

The Oracle CX and MBX 2019 review - with Brian Sommer

More videos:

Smaply videos

+ Add

Why to use a digital tool for customer journey maps

More videos:

  • Review - Create a Customer Journey Map using Smaply
  • Tutorial - How to create a customer journey map with Smaply (Part 2)

Category Popularity

0-100% (relative to Oracle CX and Smaply)

Oracle CX

Smaply

Web Analytics
100 100%
Web Analytics
0% 0
Customer Journey
0 0%
Customer Journey
100% 100
Analytics
100 100%
Analytics
0% 0
Marketing Platform
0 0%
Marketing Platform
100% 100

User comments

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What are some alternatives?

When comparing Oracle CX and Smaply, you can also consider the following products

Sitecore - Sitecore A/S has produced the Sitecore content management system since 1999.

Uxpressia - Create customer journey maps, personas & impact maps online

Gotcha - User-centric analytics & triggers, driven by micro-surveys

Custellence - Custellence is the most easy to use Customer Journey Mapping Tool built for customer journey managers and CX workers. The tool saves time and gives you confidence by having an intuitive interface and the right amount of journey mapping smartness

Kustomer - Kustomer is the first intelligent CRM for customer experience that enables you to know everything about every customer.

Decibel Insight - Powerful Visual Web Analytics

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