Software Alternatives, Accelerators & Startups

OpenPhone VS NICE inContact

Compare OpenPhone VS NICE inContact and see what are their differences

OpenPhone logo OpenPhone

Simplest way to own a business phone number

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • OpenPhone Landing page
    Landing page //
    2023-10-09
  • NICE inContact Landing page
    Landing page //
    2023-10-04

OpenPhone videos

OpenPhone

More videos:

  • Tutorial - How to get a business phone number on OpenPhone app
  • Review - OpenPhone Web App Overview

NICE inContact videos

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to OpenPhone and NICE inContact)
Communication
35 35%
65% 65
Enterprise Communication
40 40%
60% 60
VoIP
100 100%
0% 0
Customer Support
0 0%
100% 100

User comments

Share your experience with using OpenPhone and NICE inContact. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare OpenPhone and NICE inContact

OpenPhone Reviews

  1. Easy to use, and just what we needed!

    I needed a 1800 number for my business, and paying for a second phone line and getting a second phone is overpriced for what I needed. for 10 bucks a month, OpenPhone allows me to have a 1800 number right on my own cell phone through their app. So my personal calls don't get mixed up with my business calls. The app is easy to use, has a voicemail feature, and call forwarding for when I'm out and don't want to use data.

    👍 Pros:    Easy to use|Cost effective

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.

Social recommendations and mentions

Based on our record, OpenPhone seems to be more popular. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

OpenPhone mentions (11)

  • Near a Cheap Alternative to PublicMobile
    I usually use VOIP with openphone.com and use her phone when I am on the go... But now need a phone for something simple and was looking to sign up with Public mobile for the $15 / month my wife had, but NOW ITS GONE!!! Dang those bastards. Source: 12 months ago
  • Need a permanent USA virtual phone number or virtual simcard capable of receiving sms when connected to DATA and/or WIFI. As cheap as possible.
    Google voice is free! If you need something with a little more power. Voip.ms, sipharmony.com, and openphone.com. Source: over 1 year ago
  • Favorite VOIP service?
    Hey – I'm one of the founders at OpenPhone so obviously biased here. I'm confident OpenPhone is the superior product and experience in every way. Would be happy to talk to you about it directly and show you a demo. Feel free to book a demo here or you can email me - dk at openphone.co. Source: over 2 years ago
  • Google Voice alternatives. Recommendations PLEASE
    Oh no, the latest MacOS app is actually supposed to be much better than the web app. If you recall any issues you had specifically, please send me a note to dk @ openphone.co. Source: over 2 years ago
  • Trying to move from Grasshopper
    Let me know if you'd be up for it. I'm dk at openphone.co. Source: over 2 years ago
View more

NICE inContact mentions (0)

We have not tracked any mentions of NICE inContact yet. Tracking of NICE inContact recommendations started around Mar 2021.

What are some alternatives?

When comparing OpenPhone and NICE inContact, you can also consider the following products

KrispCall - Virtual cloud phone system for business

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

CallHippo - Easy to use Phone System with World-Class Support

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Callmama - Get cheap international calling, international virtual number, Call Mama Gives an added advantage to send message and make calls to non-user of Callmama App.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.