Software Alternatives & Reviews

OpenPhone VS Freshcaller

Compare OpenPhone VS Freshcaller and see what are their differences

OpenPhone logo OpenPhone

Simplest way to own a business phone number

Freshcaller logo Freshcaller

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams.
  • OpenPhone Landing page
    Landing page //
    2023-10-09
  • Freshcaller Landing page
    Landing page //
    2023-08-22

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their phone operations in a matter of minutes. By virtue of being a cloud-based phone system, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 40,000+ businesses, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.

Freshcaller

$ Details
freemium $15.0 / Monthly
Platforms
Android Browser iOS
Release Date
2017 September

OpenPhone videos

OpenPhone

More videos:

  • Tutorial - How to get a business phone number on OpenPhone app
  • Review - OpenPhone Web App Overview

Freshcaller videos

How to use a helpdesk and call center software together? | Freshcaller + Freshdesk

More videos:

  • Review - An admin's guide to setting up Freshcaller
  • Review - Freshcaller - Freshsales integration
  • Review - Routing Automation

Category Popularity

0-100% (relative to OpenPhone and Freshcaller)
Communication
61 61%
39% 39
Enterprise Communication
75 75%
25% 25
VoIP
70 70%
30% 30
Call Center Software
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare OpenPhone and Freshcaller

OpenPhone Reviews

  1. Easy to use, and just what we needed!

    I needed a 1800 number for my business, and paying for a second phone line and getting a second phone is overpriced for what I needed. for 10 bucks a month, OpenPhone allows me to have a 1800 number right on my own cell phone through their app. So my personal calls don't get mixed up with my business calls. The app is easy to use, has a voicemail feature, and call forwarding for when I'm out and don't want to use data.

    👍 Pros:    Easy to use|Cost effective

Freshcaller Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Freshcaller is a dedicated phone system that makes it painless and easy for international businesses to manage customer support calls. With Freshcaller, you can set up a multi-level interactive voice response system, respond to calls on the Freshcaller mobile app, and automate call distribution.
Best Call Center Software: The Complete List (2020 Update)
Freshcaller is a hassle free call center software that is geared more towards startups and small teams. You do not need to install any hardware. It is easy to setup, customizable and also provide real-time insights.

Social recommendations and mentions

Based on our record, OpenPhone seems to be more popular. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

OpenPhone mentions (11)

  • Near a Cheap Alternative to PublicMobile
    I usually use VOIP with openphone.com and use her phone when I am on the go... But now need a phone for something simple and was looking to sign up with Public mobile for the $15 / month my wife had, but NOW ITS GONE!!! Dang those bastards. Source: 11 months ago
  • Need a permanent USA virtual phone number or virtual simcard capable of receiving sms when connected to DATA and/or WIFI. As cheap as possible.
    Google voice is free! If you need something with a little more power. Voip.ms, sipharmony.com, and openphone.com. Source: over 1 year ago
  • Favorite VOIP service?
    Hey – I'm one of the founders at OpenPhone so obviously biased here. I'm confident OpenPhone is the superior product and experience in every way. Would be happy to talk to you about it directly and show you a demo. Feel free to book a demo here or you can email me - dk at openphone.co. Source: over 2 years ago
  • Google Voice alternatives. Recommendations PLEASE
    Oh no, the latest MacOS app is actually supposed to be much better than the web app. If you recall any issues you had specifically, please send me a note to dk @ openphone.co. Source: over 2 years ago
  • Trying to move from Grasshopper
    Let me know if you'd be up for it. I'm dk at openphone.co. Source: over 2 years ago
View more

Freshcaller mentions (0)

We have not tracked any mentions of Freshcaller yet. Tracking of Freshcaller recommendations started around Mar 2021.

What are some alternatives?

When comparing OpenPhone and Freshcaller, you can also consider the following products

CallHippo - Easy to use Phone System with World-Class Support

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Callmama - Get cheap international calling, international virtual number, Call Mama Gives an added advantage to send message and make calls to non-user of Callmama App.

CloudTalk - Work locally, grow globally

Numero eSIM - Numero eSIM is a phone-number app that makes voice and data possible anywhere in the world, for free.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.