Software Alternatives & Reviews

openITCOCKPIT VS UserEcho

Compare openITCOCKPIT VS UserEcho and see what are their differences

openITCOCKPIT logo openITCOCKPIT

openITCOCKPIT is a leading open source monitoring framework based on Naemon (Nagios). In addition it integrates Checkmk and Prometheus. It also offers interfaces to Icinga2, PRTG and opManager to obtain status and performance from them.

UserEcho logo UserEcho

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.
  • openITCOCKPIT Landing page
    Landing page //
    2023-04-06

openITCOCKPIT creates transparency by providing comprehensive monitoring of your entire IT landscape. Its modular design includes features such as reporting, event correlation and clustering capabilities – all in an intuitive web interface. And by using its supplied host and service templates, experienced administrators can save time and effort better placed in other areas. The supplied REST API makes it easy to connect to external systems.

With openITCOCKPIT, the classical division between monitoring and configuration is removed. After exporting the configuration to Naemon/Nagios, users can immediately see the status of the monitored hosts and services in the front end and then edit them directly.

Visualisation - Intelligent interface An absolutely unique and compelling feature of openITCOCKPIT is its combination of status and performance information from Nagios/Naemon with business functionalities such as reporting and event correlation. This allows openITCOCKPIT to monitor not only individual status activities, it can also monitor, evaluate and graphically represent IT services as well.

Via the graphical management console, users can intuitively access all data and evaluations. Graphs, maps, dashboards, and much more functions help users and admins to detect problems. And through the integration of Check_MK and NMAP, openITCOCKPIT provides an interface for the simple and automated recording of new services.

  • UserEcho Landing page
    Landing page //
    2021-10-22

openITCOCKPIT features and specs

  • Analytics and Reporting: Yes
  • Easy to Set-up and use: Yes
  • Clean UI: Yes

UserEcho features and specs

No features have been listed yet.

openITCOCKPIT videos

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UserEcho videos

UserEcho and min.us video review.avi

More videos:

  • Review - UserEcho editor extended with new features

Category Popularity

0-100% (relative to openITCOCKPIT and UserEcho)
Monitoring Tools
100 100%
0% 0
Help Desk
0 0%
100% 100
Log Management
100 100%
0% 0
Customer Support
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare openITCOCKPIT and UserEcho

openITCOCKPIT Reviews

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UserEcho Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UserEcho is a software solution that offers a number of different tools including feedback, knowledge base, forum, helpdesk and livechat. Similar to GetSatisfaction, UserEcho also offers a voting system which enables you to determine what your customers like and don’t like. With this customer feedback tool, there is also the option for your visitors to send private requests...
Source: mopinion.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Your customers are telling you what new features they'd like to see and what bugs need fixed every time they send you a support ticket. Whether they directly ask for it, or just mention a problem that bug or lack of feature is causing, each support ticket should be a vote, a reminder that you should get this fixed. UserEcho helps you keep that in focus.
Source: zapier.com

Social recommendations and mentions

Based on our record, openITCOCKPIT seems to be a lot more popular than UserEcho. While we know about 17 links to openITCOCKPIT, we've tracked only 1 mention of UserEcho. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

openITCOCKPIT mentions (17)

  • Zabbix, Nagios... vs PRTG.
    The tricky part is to fit all the puzzle pieces together. To good news is, somebody already did this with projects like omdistro or openITCOCKPIT (I'm related to this one) where you get an out of the box experience with all the different open source tools bundle together. Source: 12 months ago
  • openITCOCKPIT
    Have a look at openitcockpit.io and check out our brand new 4.6.3 release. Source: about 1 year ago
  • Monitoring Tools
    Maybe you have a look on openitcockpit.io website. Source: about 1 year ago
  • What's a good monitoring software for home servers?
    I was a nagios with nconf (long time not supported) die hard, however, I have recently switched to https://openitcockpit.io/ which has a great configuration web interface, it supports nagios plugins. I use pushover for mobile notifications. Monitoring windows, linux and network kit. Source: about 1 year ago
  • Getting restart failed Nagios when trying to integrate with Nagiosql
    Maybe you should considering to use a much more modern approach like: https://openitcockpit.io/. Source: over 1 year ago
View more

UserEcho mentions (1)

  • I work for a large non profit and I have been tasked with creating and managing a guide for the community. I cannot or the life of me find a easy format to do this weather it be word or google sheets, any thoughts on what is the best online platform to create and manage a community resource guide?
    The nonprofit I work at uses https://userecho.com/ as a help forum and knowledge base. It's very inexpensive, easy to use, and has served us well. Source: 12 months ago

What are some alternatives?

When comparing openITCOCKPIT and UserEcho, you can also consider the following products

Zabbix - Track, record, alert and visualize performance and availability of IT resources

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Checkmk - Checkmk - the software for effective IT monitoring

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Icinga - Icinga is a fork of Nagios and is backward compatible.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support