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Octopus ITSM VS ManageEngine ServiceDesk Plus

Compare Octopus ITSM VS ManageEngine ServiceDesk Plus and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Octopus ITSM logo Octopus ITSM

Octopus provides cloud-based IT service management software.

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.
  • Octopus ITSM Landing page
    Landing page //
    2023-10-08
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06

Octopus ITSM features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Octopus ITSM videos

No Octopus ITSM videos yet. You could help us improve this page by suggesting one.

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ManageEngine ServiceDesk Plus videos

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ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Category Popularity

0-100% (relative to Octopus ITSM and ManageEngine ServiceDesk Plus)

Octopus ITSM

ManageEngine ServiceDesk Plus

Help Desk
6 6%
Help Desk
94% 94
Service Desk
11 11%
Service Desk
89% 89
IT Management
12 12%
IT Management
88% 88
Monitoring Tools
0 0%
Monitoring Tools
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Octopus ITSM and ManageEngine ServiceDesk Plus

Octopus ITSM Reviews

We have no reviews of Octopus ITSM yet.
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ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

What are some alternatives?

When comparing Octopus ITSM and ManageEngine ServiceDesk Plus, you can also consider the following products

EasyVista - EasyVista provides ITSM, ITAM, ITFM and non-IT service delivery solution.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

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