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Based on our record, Freshservice should be more popular than Obserware. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I am actively working on an advanced system monitoring tool for GNU/Linux distributions in Python 3.10 and Qt 5.15.0 for fun. Here's a link to the repository https://gitlab.com/t0xic0der/obserware and you can install it via pip3 install obserware. It is still a WIP so all feedbacks are very appreciated! Source: over 2 years ago
You can find the project here https://pypi.org/project/obserware/ and the repository here https://gitlab.com/t0xic0der/obserware. If you have Python 3.10 and are running any GNU/Linux distribution - please try it out by installing it. Source: over 2 years ago
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
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