Software Alternatives, Accelerators & Startups

Observe.AI VS Gong

Compare Observe.AI VS Gong and see what are their differences

Observe.AI logo Observe.AI

Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.

Gong logo Gong

Gong uses AI to analyze spoken conversations from audio sources and web conferencing platforms such as Cisco WebEx, GoTo Meeting and Zoom.
  • Observe.AI Landing page
    Landing page //
    2023-07-22
  • Gong Landing page
    Landing page //
    2023-09-20

Observe.AI

Website
observe.ai
Pricing URL
-
Release Date
2017 January
Startup details
Country
United States
State
California
Founder(s)
Akash Singh
Employees
100 - 249

Observe.AI videos

Observe.AI Product Overview

More videos:

  • Review - Ask the Expert: Customer Experience Reimagined with AI featuring Observe.AI
  • Review - Reporting & Analytics from Observe.AI | Turn conversation intelligence into actionable insights

Gong videos

Stagg Music 26" Chau Gong & 20" Wind Gong Review

More videos:

  • Review - What Happens In A Gong Bath
  • Review - Prog Review 444 - Flying Teapot - Gong

Category Popularity

0-100% (relative to Observe.AI and Gong)
Communication
100 100%
0% 0
CRM
0 0%
100% 100
Business & Commerce
100 100%
0% 0
Sales
0 0%
100% 100

User comments

Share your experience with using Observe.AI and Gong. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Gong should be more popular than Observe.AI. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Observe.AI mentions (1)

  • Enhancing QuickSwap Community Operations through DaoLens DAO Manager
    With a background in mathematics, was previously Founding Engineer under the AI and ML division at Observe.ai (Contact Centre Automation). He is the Founder of Zipo, an e-commerce shipping management tool. Before that, he worked with the Samsung AI Team (Research and Development of Personal AI Voice Assistant Bixby). He frequently contributes to Open-Source Communities. Source: over 1 year ago

Gong mentions (5)

  • Here is a shitty GPT4 created Chris Orlob post, and it is better advice than his past 20 posts.
    #sales #salestips #activelistening #storytelling #confidence #gong.io -----. Source: about 1 year ago
  • Anyone tired of all the grifting happening in the AI space recently?
    * I also like reading marketing and sales data from places like gong.io, and one of their most amusing and frequent observations is how buyers increasingly don't want to talk to humans. And this observation stretches back a few years, too, I can't imagine it being better now than then. Source: about 1 year ago
  • Getting Into SaaS Sales -Starters Guide (Long Post)
    Gong.io This link is really good from them regarding sales objections, especially for prospecting https://www.gong.io/blog/how-to-handle-any-sales-objection/. Source: over 1 year ago
  • I’ve been offered an SDR role in SaaS and had some questions. Help!
    Yes, you would usually have software that tracks the calls, something like gong.io. Source: over 1 year ago
  • Magento 1 End of Life - Braintree and Paypal Taking Action by End of Month. Is migration the only option?
    Thanks for the feedback - the "new message" is just a live chat notification that someone is available to talk if you have questions. It's from a company called Drift, and it's in use by thousands of companies around the world. Not a scam, nor is it tracking you. You'll see the same one on www.snowflake.com or gong.io for example. Ecommerce sites especially have similar chat functions to engage with customers. Source: almost 3 years ago

What are some alternatives?

When comparing Observe.AI and Gong, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

SalesLoft - The simpliest way to build the most accurate and targeted lists of leads on the internet

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

MindTickle - MindTickle is a sales readiness platform to reduce ramp time, drive consistent messaging, & ensure effective field communication

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

Outreach - Outreach Is Your Sales Communication Platform