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Observe.AI VS Dialpad

Compare Observe.AI VS Dialpad and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Observe.AI logo Observe.AI

Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.

Dialpad logo Dialpad

Switch is a cloud-based phone system built for Google Apps users.
  • Observe.AI Landing page
    Landing page //
    2023-07-22
  • Dialpad Landing page
    Landing page //
    2023-05-12

Observe.AI videos

+ Add

Observe.AI Product Overview

More videos:

  • Review - Ask the Expert: Customer Experience Reimagined with AI featuring Observe.AI
  • Review - Reporting & Analytics from Observe.AI | Turn conversation intelligence into actionable insights

Dialpad videos

+ Add

5 Killer Cloud Phone System Features of Dialpad | Cloud Based Phone System PABX

More videos:

  • Review - Test Drive Dialpad Today!
  • Review - Dialpad: 5 Fast Facts

Category Popularity

0-100% (relative to Observe.AI and Dialpad)

Observe.AI

Dialpad

Communication
11 11%
Communication
89% 89
Business & Commerce
100 100%
Business & Commerce
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100
Online Services
100 100%
Online Services
0% 0

User comments

Share your experience with using Observe.AI and Dialpad. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Observe.AI and Dialpad

Observe.AI Reviews

We have no reviews of Observe.AI yet.
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Dialpad Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Dialpad also integrates with popular CX tools, like HubSpot, Salesforce, and Zendesk, tying them all together into a single pane of glass. Setting up a new contact center with Dialpad takes just a few minutes. You can also add and remove agents, manage phone numbers more quickly and easily, right from your Dialpad account. This allows your business to scale easily with DialPad.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Dialpad is a unified communications platform that connects your teams through voice, video, messages, and online meetings. It provides advanced features to streamline your business communications and improve productivity.
Source: aircall.io
Top 10 VoIP providers in 2022
Dialpad is a cloud-based communications platform driven by artificial intelligence and developed entirely on the Google Cloud Platform. Dialpad Talk is a corporate phone solution that offers unrivaled flexibility, mobility and security. Dialpad Talk is available in three service options, each with a different fee structure, depending on the services provided. All plans...
Source: voip.review
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
As we mentioned earlier, Dialpad’s Real-time Assist cards can pop up automatically on agents’ screens with tailored notes on tricky questions. But that’s not all it can do. Dialpad’s AI can transcribe calls—also in real time, with a high level of accuracy.
Source: www.dialpad.com
10 Best Call Center Software (December 2022)
Dialpad focuses on inbound and outbound calls, so it’s an effective call center platform for businesses that only want to offer phone support. As with most call center software, Dialpad’s contact center app includes call recording, monitoring and transcriptions. There isn’t a ticket system or omnichannel support, but Dialpad integrates well with Salesforce and Zendesk, so...
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Observe.AI seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Observe.AI mentions (1)

  • Enhancing QuickSwap Community Operations through DaoLens DAO Manager
    With a background in mathematics, was previously Founding Engineer under the AI and ML division at Observe.ai (Contact Centre Automation). He is the Founder of Zipo, an e-commerce shipping management tool. Before that, he worked with the Samsung AI Team (Research and Development of Personal AI Voice Assistant Bixby). He frequently contributes to Open-Source Communities. Source: over 1 year ago

Dialpad mentions (0)

We have not tracked any mentions of Dialpad yet. Tracking of Dialpad recommendations started around Mar 2021.

What are some alternatives?

When comparing Observe.AI and Dialpad, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

Nextiva - Business VoIP, cloud phone systems trusted by more than 150,000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP service provider.

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