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Now Platform VS LiveEngage

Compare Now Platform VS LiveEngage and see what are their differences

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Now Platform logo Now Platform

Get native platform intelligence, so you can predict, prioritize, and proactively manage the work that matters most with the NOW Platform from ServiceNow.

LiveEngage logo LiveEngage

LiveEngage is an instant messaging software for businesses.
  • Now Platform Landing page
    Landing page //
    2022-08-04
  • LiveEngage Landing page
    Landing page //
    2023-10-06

Now Platform features and specs

  • Comprehensive Integration
    The Now Platform offers extensive integration capabilities with various third-party applications and services, allowing organizations to create a unified system for their operations.
  • User-Friendly Interface
    The platform features an intuitive, user-friendly interface that simplifies navigation and usage, making it accessible for users of varying technical proficiency.
  • Scalability
    Now Platform is highly scalable, which means it can grow with your organization as your needs expand, making it a long-term solution.
  • Customization
    The platform provides robust customization options, enabling businesses to tailor workflows and modules to suit their specific needs.
  • Automation
    Advanced automation features help streamline processes, reduce human error, and improve overall organizational efficiency.
  • Analytics and Reporting
    Comprehensive analytics and reporting tools offer deep insights into operations, which can be used to drive data-informed decision-making.

Possible disadvantages of Now Platform

  • High Cost
    The platform can be expensive, especially for smaller businesses, considering licensing fees and potential costs associated with customization and integration.
  • Complex Implementation
    Implementing the Now Platform can be complex and time-consuming, often requiring dedicated IT resources and careful planning.
  • Customization Challenges
    While customization options are robust, they can sometimes be overwhelming and require specialized knowledge to effectively implement.
  • Learning Curve
    Despite its user-friendly interface, the platform can still have a steep learning curve, especially for users who are new to similar systems.
  • Performance Issues
    Users may experience performance issues, particularly if the platform is not optimally configured or if there is an underestimation of the necessary resources.

LiveEngage features and specs

  • Omni-channel Communication
    LiveEngage supports messaging across multiple channels such as WhatsApp, SMS, Apple Business Chat, and more, allowing businesses to connect with customers on their preferred platforms.
  • AI-powered Automation
    Integration with AI and bots to automate customer interactions, reducing the workload on human agents and providing quicker responses to queries.
  • Personalization
    The platform allows businesses to deliver personalized experiences to customers by leveraging data and context from previous interactions.
  • Robust Analytics
    LiveEngage provides comprehensive analytics and reporting features that help businesses track performance metrics and enhance customer engagement strategies.
  • Seamless Integration
    The platform can be integrated with other business systems such as CRM and order management systems, providing a unified view of customer interactions.

Possible disadvantages of LiveEngage

  • Complex Setup
    Initial setup and customization can be complex and may require substantial time and resources to align the platform with specific business needs.
  • Cost
    Depending on the scale of use, LiveEngage can become costly, particularly for small businesses or startups with limited budgets.
  • Learning Curve
    The platform may have a steep learning curve, requiring training for staff to effectively utilize all of its features and capabilities.
  • Reliance on Internet Connectivity
    Being a cloud-based solution, it requires reliable internet connectivity for optimum performance, which might be challenging in areas with unstable networks.
  • Limited Offline Functionality
    LiveEngage lacks features that support customer engagement when offline, which can be a limitation for businesses needing constant connectivity.

Analysis of Now Platform

Overall verdict

  • Yes, the Now Platform is generally considered to be a good choice for businesses looking to improve process efficiency and service management. It is especially praised for its scalability, flexibility, and ability to adapt to the specific needs of different industries.

Why this product is good

  • The Now Platform by ServiceNow is widely regarded as a robust and comprehensive solution for digital workflows. It offers a wide range of features designed to enhance productivity, streamline operations, and improve service delivery across various departments. Its integration capabilities, low-code development tools, and strong focus on automation and AI make it a popular choice for organizations looking to optimize their IT service management and business processes.

Recommended for

  • Enterprise IT service management
  • Organizations looking to automate workflows
  • Companies requiring robust integration with existing tools
  • Businesses aiming to enhance customer and employee experiences

Now Platform videos

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LiveEngage videos

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LiveEngage by LivePerson: AI Powered Conversational Commerce

Category Popularity

0-100% (relative to Now Platform and LiveEngage)

Now Platform

LiveEngage

Project Management
100 100%
Project Management
0% 0
CRM
74 74%
CRM
26% 26
BPM
100 100%
BPM
0% 0
Chatbots
0 0%
Chatbots
100% 100

User comments

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What are some alternatives?

When comparing Now Platform and LiveEngage, you can also consider the following products

Kissflow - Kissflow is a workflow tool & business process workflow management software to automate your workflow process. Rated #1 cloud workflow software in Google Apps Marketplace.

IBM Watson Assistant - Watson Assistant is an AI assistant for business.

Zoho Creator - Zoho Creator is a low-code application development platform that helps you build a custom, mobile-ready apps to run your business.

ManyChat - ManyChat lets you create a Facebook Messenger bot for marketing, sales and support.

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Tars - TARS enables users to create chatbots that replaces regular old webforms.

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