Nicereply VS Viima

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

• Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
• Increase your survey response rates by 200%
• See your data in your CRM and set triggers based on it
• Get 3x more feedback without sending more emails
• Customize both the look and content of your surveys
• Set goals, track KPIs, generate reports and more...

Viima's simple, yet incredibly powerful Agile Innovation Platform is the most widely used and highest rated idea management software in the world. With Viima, you can effortlessly collect ideas from different stakeholders and manage them all the way through to innovations. Viima's uniquely flexible, yet robust approach allows organizations to configure the tool to match their brand and processes, and provides users with an extremely engaging user experience.

And, you can get started in minutes, completely free of charge.

It's Best For: Organizations that are looking to deliver measurable results with innovation and create a company culture focused on innovation and continuous improvement. Ideal for medium and large organizations.

With Viima you can: * Collect ideas from your employees, customers, and other stakeholders. * Prioritise ideas and pick the right ones to progress. * Develop and refine ideas together with your team. * Analyse your innovation process to find and eliminate bottlenecks.

Viima is already used by more than 20 000 organizations around the world.