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NICE inContact VS XCALLY

Compare NICE inContact VS XCALLY and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

XCALLY logo XCALLY

Omnichannel contact center management
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • XCALLY Landing page
    Landing page //
    2023-05-23

NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

XCALLY videos

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XCALLY Overview

More videos:

  • Review - XCALLY MOTION Dashboards
  • Review - Asterisk Mobility Call Center Applications and API w/XCALLY

Category Popularity

0-100% (relative to NICE inContact and XCALLY)

NICE inContact

XCALLY

Communication
97 97%
Communication
3% 3
Enterprise Communication
100 100%
Enterprise Communication
0% 0
VoIP
0 0%
VoIP
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and XCALLY

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

XCALLY Reviews

We have no reviews of XCALLY yet.
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What are some alternatives?

When comparing NICE inContact and XCALLY, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Freshcaller - Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Bitrix24 - Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

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