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NICE inContact VS Vonage Business

Compare NICE inContact VS Vonage Business and see what are their differences

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NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Vonage Business logo Vonage Business

Business phone system.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Vonage Business Landing page
    Landing page //
    2018-12-13

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Vonage Business videos

+ Add

Vonage Business VOIP phone system review

More videos:

  • Demo - Vonage Business Cloud Mobile App 2020 Review (LIVE DEMO)
  • Review - Vonage Business mobile app review! (Vonage Business Cloud Mobile App)

Category Popularity

0-100% (relative to NICE inContact and Vonage Business)

NICE inContact

Vonage Business

Communication
81 81%
Communication
19% 19
Enterprise Communication
80 80%
Enterprise Communication
20% 20
VoIP
0 0%
VoIP
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Vonage Business

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Vonage Business Reviews

We have no reviews of Vonage Business yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Vonage Business seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

NICE inContact mentions (0)

We have not tracked any mentions of NICE inContact yet. Tracking of NICE inContact recommendations started around Mar 2021.

Vonage Business mentions (2)

  • Small Business help
    Systems like 8x8/RingCentral/Vonage or even Voip.ms might be ideal for you. Source: over 2 years ago
  • Vonage Joins Code Chrysalis API Night Hackathon
    On the 14th of September, Vonage and Code Chrysalis teamed up for a special API Night Hackathon. The API Hackathon is designed to challenge the software engineering Bootcamp students to innovate and build brand new apps using Vonage APIs in only four days! - Source: dev.to / over 2 years ago

What are some alternatives?

When comparing NICE inContact and Vonage Business, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

ShoreTel - Cloud phone system & contact center software & services

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

CorvisaOne - CorvisaOne is another cloud-based communications suite that is specially designed for companies that need features for managing inbound or outbound call centres.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

8x8 X Series - X Series connects teams across channels and around the globe, giving you access your most critical information securely, from any location.

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