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NICE inContact VS Vocalcom

Compare NICE inContact VS Vocalcom and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
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NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Vocalcom logo Vocalcom

Vocalcom is a cloud-based contact center, omni-channel customer experience and sales acceleration technology provider.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Vocalcom Landing page
    Landing page //
    2023-02-09

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Vocalcom videos

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[EN] Vocalcom Hermes360 : empower your agents with an intuitive Omnichannel Contact Center software

Category Popularity

0-100% (relative to NICE inContact and Vocalcom)

NICE inContact

Vocalcom

Communication
95 95%
Communication
5% 5
Enterprise Communication
92 92%
Enterprise Communication
8% 8
Customer Support
100 100%
Customer Support
0% 0
Call Center Software
84 84%
Call Center Software
16% 16

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Vocalcom

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Vocalcom Reviews

We have no reviews of Vocalcom yet.
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What are some alternatives?

When comparing NICE inContact and Vocalcom, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Genesys - Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

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