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NICE inContact VS VICIdial Contact Center

Compare NICE inContact VS VICIdial Contact Center and see what are their differences

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NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

VICIdial Contact Center logo VICIdial Contact Center

VICIdial Contact Center is a open source contact center software with predictive dialer capabilities.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • VICIdial Contact Center Landing page
    Landing page //
    2021-10-05

NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

VICIdial Contact Center videos

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How to create user agent,campaign..

More videos:

  • Tutorial - Installation of vicidial on a standalone server
  • Tutorial - Installation of vicidial cluster on multiple server
  • Review - What is the VICIdial Contact Center Suite

Category Popularity

0-100% (relative to NICE inContact and VICIdial Contact Center)

NICE inContact

VICIdial Contact Center

Communication
88 88%
Communication
12% 12
Enterprise Communication
85 85%
Enterprise Communication
15% 15
Customer Support
100 100%
Customer Support
0% 0
Call Center Software
74 74%
Call Center Software
26% 26

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and VICIdial Contact Center

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

VICIdial Contact Center Reviews

We have no reviews of VICIdial Contact Center yet.
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What are some alternatives?

When comparing NICE inContact and VICIdial Contact Center, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

HoduCC - HoduCC is a FreeSWITCH based product which offers contact center softwares for call centers.

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