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NICE inContact VS RingCentral Contact Center

Compare NICE inContact VS RingCentral Contact Center and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

RingCentral Contact Center logo RingCentral Contact Center

The Collaborative Contact Center solution from the industry
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • RingCentral Contact Center Landing page
    Landing page //
    2023-06-16

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

RingCentral Contact Center videos

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RingCentral Contact Center Review: Incredible call center alternative especially when working remote

More videos:

  • Review - RingCentral Contact Center

Category Popularity

0-100% (relative to NICE inContact and RingCentral Contact Center)

NICE inContact

RingCentral Contact Center

Communication
80 80%
Communication
20% 20
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Customer Support
78 78%
Customer Support
22% 22
Call Center Software
63 63%
Call Center Software
37% 37

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and RingCentral Contact Center

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

RingCentral Contact Center Reviews

10 Best Call Center Software (December 2022)
RingCentral Contact Center is a pricey solution, but it’s a powerful call center platform that can work for almost any growing business. The integrations it supports extend its functionality, so it works well for larger companies that need a full tech stack to include customer relationship management (CRM), help desk software and open application programming interfaces...
Source: www.forbes.com

What are some alternatives?

When comparing NICE inContact and RingCentral Contact Center, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Dialfire - Cloud Calling at Jet Speed

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

LeadDesk - LeadDesk is a powerful tool for lead generation, predictive dialing, contact center management, and information delivery.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

contactSPACE - contactSPACE is a cloud contact centre software for the SME.

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