Software Alternatives & Reviews

NICE inContact VS RANCID

Compare NICE inContact VS RANCID and see what are their differences

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

RANCID logo RANCID

RANCID - Really Awesome New Cisco confIg Differ.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • RANCID Landing page
    Landing page //
    2019-04-08

NICE inContact videos

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

RANCID videos

Puppet Perspectives - Rancid "Troublemaker" Album Review (feat. Dan)

More videos:

  • Review - Rancid Life Won't Wait Album Review
  • Review - Review: Rancid “Trouble Maker”

Category Popularity

0-100% (relative to NICE inContact and RANCID)
Communication
100 100%
0% 0
Network Automation
0 0%
100% 100
Enterprise Communication
100 100%
0% 0
Configuration Auditing
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and RANCID

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.

RANCID Reviews

We have no reviews of RANCID yet.
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Social recommendations and mentions

Based on our record, RANCID seems to be more popular. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

NICE inContact mentions (0)

We have not tracked any mentions of NICE inContact yet. Tracking of NICE inContact recommendations started around Mar 2021.

RANCID mentions (9)

  • Cisco switch backup/restore?
    A decade ago I worked for a shop that needed to routinely back up 100+ cisco switches and routers and refused to pay for solarwinds. I setup a light weight freebsd vm to run this open source software: https://shrubbery.net/rancid/ (Rancid: Really Awesome New Cisco config Differ) and set it to scrape all the equipment every 12 errors. Source: over 1 year ago
  • Version control for network configs
    Anyways Rancid does support cvs, svn, and git. Though I have only used it with cvs. Basically what it does, is checks out the configuration, downloads the configuration with other information about the state of the device, commits the configurations(which only changed ones will be in the latest check-ins, and then it can send an email of the changes. Source: almost 2 years ago
  • Management Software for Cisco Devices?
    RANCID - Really Awesome New Cisco confIg Differ monitors a router's (or more generally a device's) configuration, including software and hardware (cards, serial numbers, etc) and uses CVS (Concurrent Version System), Subversion or Git to maintain history of changes. Source: almost 2 years ago
  • What all are you doing with Ansible?
    If you want to use this as an opportunity to learn Ansible, or you don't want to add another tool to the stack, this is a fine use case. Otherwise, I would consider using either RANCID or Oxidized for configuration backup. Source: about 2 years ago
  • Starting with python at 30
    Before I knew about RANCiD (https://shrubbery.net/rancid), I wrote my own Perl application to telnet into a Foundry Networks switch and TFTP its configuration to my computer so I could back it up. At a future employer, I rewrote another coworkers Perl application that collected SNMP values from devices and did stuff with it (forget what all I did then). Source: about 2 years ago
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What are some alternatives?

When comparing NICE inContact and RANCID, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Unimus - Unimus is a Network Automation and Configuration management (NCM) solution designed for fast deployment network-wide and ease of use. Unimus does not require learning any abstraction or templating languages, and does not require any coding skills.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Oxidized - configuration backup software (IOS, JunOS) - silly attempt at rancid

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

GenieACS - A fast and lightweight TR-069 Auto Configuration Server (ACS)