Software Alternatives, Accelerators & Startups

NICE inContact VS Maplytics

Compare NICE inContact VS Maplytics and see what are their differences

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Maplytics logo Maplytics

Maplytics is an integration tool between Bing Maps and Microsoft Dynamics CRM to provide geographical Dynamics 365 data visualization on a map. It allows to accurately Map Dynamics 365 CRM data of customers.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Maplytics Landing page
    Landing page //
    2023-11-25

Maplytics is a Microsoft Preferred Solution and #1 geo-analytical mapping app that enable organizations to visualize and analyze Dynamics 365 CRM and Dataverse (Power Apps) data on a map, in real-time and on the move.

Maplytics features: 1. Radius Search: Perform proximity search on nearby locations with the shortest travel distance and line-of-sight distance. 2. Optimized Routing: Create optimized routes for your reps to meet them with turn-by-turn navigation using Google Maps or Waze app. 3. Shape File Integration: Overlay Dynamics data shapefiles, as well as the metadata, included over the geographical boundaries defined by the shape. 4. Location Marketing: Launch marketing campaigns for regions to generate leads and prospects. 5. Map Controls and Dashboards: View Dynamics 365 data right within the CRM without switching screens. 6. Heat Maps: Visualize and analyze the complex density of data spread with Pie-Chart and Column-Charts. 7. Territory Management: Manually or auto-create and analyze Sales territories and distribute them among your reps as well as align territories for even work distribution. 8. Auto Scheduling: Create an automated schedule for multiple reps at once to meet appointments over a span of days with optimized routes. 9. Real-Time Tracking: Track the location of Field Service Reps within Dynamics 365 CRM in real-time. 10. Land Area Mapping: Visualize the land areas for agricultural, residential, commercial properties, etc. on the map.

NICE inContact features and specs

No features have been listed yet.

Maplytics features and specs

  • Territory Management: yes
  • Radius Search: yes
  • Route Navigation & Route Planning: yes
  • Mapping: yes
  • Heatmaps: yes
  • Real-time Tracking: yes

NICE inContact videos

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Maplytics videos

Maplytics™ Overview - Mapping Solution for Dynamics 365 CRM

More videos:

  • Review - Maplytics™ Overview - Mapping Solution for Dynamics 365 CRM
  • Review - Maplytics on Mobile - Dynamics 365 CRM / Dataverse location data on fingertips for your Field Reps

Category Popularity

0-100% (relative to NICE inContact and Maplytics)
Communication
100 100%
0% 0
Maps
0 0%
100% 100
Enterprise Communication
100 100%
0% 0
Developer Tools
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Maplytics

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.

Maplytics Reviews

We have no reviews of Maplytics yet.
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What are some alternatives?

When comparing NICE inContact and Maplytics, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Badger Maps - Badger maps is a sales management app that assists salespeople to plan and route their sales process thus minimizing the strain that comes with looking for clients. Read more about Badger Maps.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Map my customers - Easily import and visualize customers on one map.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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