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NICE inContact VS LimeCall

Compare NICE inContact VS LimeCall and see what are their differences

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NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

LimeCall logo LimeCall

The smartest way to generate and convert inbound leads instantly into qualified sales meetings and sales calls with Click-to-Call, Call Tracking, Voice Automation, and Call Scheduling.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • LimeCall Landing page
    Landing page //
    2023-08-26

Live calls will speed up your customer service and positively impact your sales. Use Live Callback within 28 seconds to assist your visitors exactly when they need it. This means more purchases and a higher average order value.

Customer retention is a key factor for the growth of any business. Click to call and callback does the following for you: Presents the human face behind your website Allows the customers to contact you on their terms and at their convenience, without any delay Provides informed service by agents who were preemptively briefed with caller information

Our features include the pre-built templates for: 1. Capture lead analytics 2. Protect customer privacy 3. Alerts & notifications 4. Personalized IVR 5. Personalized follow-ups 6. Lead Generation 7. Call recording 8. Call center & Inside sales team integration 9. Automated calls/SMS 10. Call Routing

Limecall Advantage: 1. High-level security 2. 24/7 Customer support & maintenance 3. 99.9% uptime 4. Call back within 28 seconds 5. Free International calls 7. Basic widget customization 8. Free performance report

Our Use Cases include: 1. Automotive 2. Real Estate 3. Travel 4. Software, IT & Technology 5. Finance & Insurance 6. Travel, Tourism & Aviation 7. SaaS 8. E-Commerce & Retail

NICE inContact features and specs

No features have been listed yet.

LimeCall features and specs

  • SMS notifications: Yes
  • Email notifications: Get notified
  • Desktop Notification: Yes
  • Export to CSV: You can export profile statistics and contact data to CSV
  • Lead Generation: Power search with smart scoring to identify the best matches
  • Advanced reports and statistics: Yes
  • Personalize your app: Customize your app the way you want
  • Widget Personalization: Yes
  • Caller ID: Yes
  • Caller Forms: Yes
  • Calendars: Scheduled calls, Leave message, Call recording, SMS follow-up, Retrying failed calls, Callback from dashboard
  • Security: User permissions, Country blocking, IP blocking, Blacklist number
  • Integrations: Wordpress, Zapier, Hubspot, Google Tag Manager, Slack, Zendesk, Freshdesk, Intercom, Rest & JS API, Dedicated integrations

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

LimeCall videos

No LimeCall videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to NICE inContact and LimeCall)

NICE inContact

LimeCall

Communication
93 93%
Communication
7% 7
Lead Generation
0 0%
Lead Generation
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
CRM
0 0%
CRM
100% 100

User comments

Share your experience with using NICE inContact and LimeCall. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and LimeCall

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

LimeCall Reviews

  1. The Best behavior Triggering Towards Visitors Additional Use of AI Engines

    Limecall services analyze the behavior of the services. Point up at the right moments while it is needed. It will show the customized score of the services towards the systems. Service provides you full access to the dashboards, lead history, team performance, and call recordings. All of the properties are shown in easy to access. It can easily integrate with the other SaaS Services like Slack and Google Analytics.

    🏁 Competitors: LeadMaster
    👍 Pros:    Lead generation|B2b leads|Lead qualification
    👎 Cons:    None

What are some alternatives?

When comparing NICE inContact and LimeCall, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Callpage - Turn website visitors into sales calls. Use CallPage and provide immediate free phone callback to your leads in 28 seconds.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Novocall - Novocall converts web visitors into sales calls in seconds.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

LiveCall - LiveCall is a callback software that enables users to talk by voice with people who are currently visiting a website in 25 seconds.

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